Higher Education Student Survey – The results are in! Discover what students really want from their school.

Read the report

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Be more responsive to enquiries by connecting all your digital channels.

See how Dawson College transformed their CSAT

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The Open University logo
Thompson Rivers University logo
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College undergraduate enrolment in 2022 is down by 9.4% compared to 2020.

This is the most significant rate of enrollment decline since 1951.

What does this mean for admissions?

It means that institutions need to work harder to attract students, making digital engagement platforms like Comm100 more necessary than ever before.



of students agree that the quality of support is an important factor when choosing which school to join.

Higher Education Student Engagement Report – Survey Data herobanner

Higher Education Admissions Report – Prospective Student Survey

Discover more data from our exclusive student survey to understand how prospective students want to be engaged and how to increase enrolment.

4 Proven Strategies to Increase Enrollment

Discover 4 cost-effective strategies that any higher education institution can adopt to help them engage with more prospective students and increase enrollment. You’ll also find success stories from your peers who are reversing the enrollment decline trend.

Admissions Bot Test Drive

Bots create new opportunities to support students and faculty, but the power of automation can be intimidating. Take a test drive to see how bots can reduce the burden of managing stakeholder relationships in Admissions.


Technology to transform admissions

As an admissions professional, you wear a lot of hats. Comm100 connects all your digital channels through omnichannel to make engaging with students and faculty easier and more efficient.

Admissions Workflow

Build a Comm100 Task Bot to automate your validation of student applications and simplify your documentation processes. No code or technical skills required.


Be more responsive to admissions enquiries by being everywhere at once for students and faculty. By connecting all your digital channels, you’ll never miss another student follow-up.

Reach More International Applicants

Meet the needs of international applicants with built in auto chat translation. Introduce 24/7 support with a chatbot to reach every time zone.

24/7 Communications

Offering around-the-clock availability can be a challenge. Introducing a chatbot allows admissions offices to provide resources for prospective students even outside of office hours.

Missed Follow-ups

Handling large volumes of emails can be a challenge, and you can easily miss following-up with students or staff. Email ticketing allows you to properly manage your emails while improving visibility on important communications.

Social Media Engagements

Reaching students means being available where they are. With omnichannel engagement software, you can connect with students on Facebook, Twitter, WeChat, Instagram, or any other platform where your students spend their time.

“Our students are mostly 17, 18 or 19 years old, and they naturally find live chat very easy to use.

It’s also very quick for them – they can hop on a chat, ask us a question, and have their answer in a minute – all from their mobile device”

— Derek Gaucher, Coordinator of IT Solutions, Dawson College

Lots of Students
Tony Sandhu

Find out how major North American universities are using Comm100 to improve admissions & student engagement

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What about other roles in higher education?

Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.


Student Services

Student Services

Students services support a wide cross-section of student life. When students reach out through digital channels, they need to reach the right person the first time.

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Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.

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Continuing Education

Continuing Education

Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.

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IT looks to get the most out of technology. Supporting higher education students and faculty requires robust digital tools that can meet the needs of today and tomorrow.

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Student Couselling

Student Counseling

To offer the best possible services, student counsellors should expand their digital reach. Students want to connect on their terms, and digital CX in higher education creates more opportunities to listen.

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Financial Aid

Financial Aid

As more services move online, financial aid needs to keep up. With digital engagement, financial aid can connect with students anywhere to provide much needed peace of mind.

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Ready to see what Comm100 can do for your admissions?

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