Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More
The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More
Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More
In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More
We understand that reliable and robust live chat service is critical to the success of our customers. That’s why we spared no effort + Read More
It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More
What do Chatbot, Co-browsing & Shopify Integration have in common? They’re all designed to help you make serious gains from the latest in + Read More
If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More
Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More
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As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More
It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More
Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More
Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More
We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More
Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More
Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More
Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More
Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More
One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More
