HIGHER EDUCATION > IT

Simplified comms with superior support

Simplify your IT infrastructure while enhancing support with Comm100 Omnichannel Engagement.

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Information Technology

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Benefits
Packages
Customer Stories
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Improve student & faculty communication with the perfect blend of human-bot interaction

Craft the perfect balance of human agent and bot support with Comm100 for optimal efficiency, scalability & connectivity.

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Live Chat

Improve engagement with real-time messaging, alongside audio and video chat, file sharing, co-browsing, and auto-translation.

Bots & Automation

Automate up to 80% of common queries with Comm100’s platform of chatbot and automation tools, powered by the latest in generative AI.

Ticketing & Messaging

With just one easy-to-use helpdesk software for schools, manage every inquiry from email, social media & SMS. Fuelled by automation, SLAs, and intelligent tracking.

Unify communications with complete security

The only omnichannel platform that simplifies and secures the IT infrastructure while improving every department’s communication offering.

Exceed support expectations

Empower every department to provide fast, accessible, and efficient support with Comm100’s complete omnichannel platform, powered by automation, collaboration, and in-depth reporting.

Complete security, privacy & accessibility

IT professionals need to feel 100% confident in the software they approve. Comm100 is compliant with SOC 2 Type II, ISO 27001, PIPEDA, and a host of other international and higher ed compliances for complete security, privacy, and accessibility.

Reduce email & call overwhelm

Every department faces peak periods that cram inboxes and cause long wait times. Comm100’s AI platform and helpdesk software for schools puts an end to this frenzy by automating up to 80% of queries and increasing support capacity.

Packages for IT

Pick the package that best suits your team’s goals and needs

IT Minor Edition

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Live Chat Plus

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NLP Bot Plus

IT Major Edition

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Live Chat Ultra

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NLP Bot Ultra

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3 channels

IT Yield Edition

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Live Chat Ultra

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NLP Bot Ultra

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Outreach Email & SMS

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Booking

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All channels

What Comm100 success can look like for you

Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video

Product used

Live Chat
Audio/Video Chat

Customer Stories

Dawson College

“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs."

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Reduced Phone & Email Volume with Comm100 Live Chat & Task Bot

Product used

Live Chat
Task Bot

Customer Stories

Carleton University

"Our IT team ran a security review of a range of vendors and Comm100 came out on top."

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Tackled overwhelming Admissions' support requests with Comm100 Live Chat and Chatbot

Product used

Live Chat
Chatbot

Customer Stories

Queen’s University

"With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support."

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