HIGHER EDUCATION > IT
Simplify your IT infrastructure while enhancing support with Comm100 Omnichannel Engagement.
Craft the perfect balance of human agent and bot support with Comm100 for optimal efficiency, scalability & connectivity.
Improve engagement with real-time messaging, alongside audio and video chat, file sharing, co-browsing, and auto-translation.
Automate up to 80% of common queries with Comm100’s platform of chatbot and automation tools, powered by the latest in generative AI.
With just one easy-to-use helpdesk software for schools, manage every inquiry from email, social media & SMS. Fuelled by automation, SLAs, and intelligent tracking.
The only omnichannel platform that simplifies and secures the IT infrastructure while improving every department’s communication offering.
Empower every department to provide fast, accessible, and efficient support with Comm100’s complete omnichannel platform, powered by automation, collaboration, and in-depth reporting.
IT professionals need to feel 100% confident in the software they approve. Comm100 is compliant with SOC 2 Type II, ISO 27001, PIPEDA, and a host of other international and higher ed compliances for complete security, privacy, and accessibility.
Every department faces peak periods that cram inboxes and cause long wait times. Comm100’s AI platform and helpdesk software for schools puts an end to this frenzy by automating up to 80% of queries and increasing support capacity.
Pick the package that best suits your team’s goals and needs
IT Minor Edition
Live Chat Plus
NLP Bot Plus
IT Major Edition
Live Chat Ultra
NLP Bot Ultra
IT Yield Edition
Live Chat Ultra
NLP Bot Ultra
Outreach Email & SMS
Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video
“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs."Learn more
Reduced Phone & Email Volume with Comm100 Live Chat & Task Bot
"Our IT team ran a security review of a range of vendors and Comm100 came out on top."Learn more
Tackled overwhelming Admissions' support requests with Comm100 Live Chat and Chatbot
"With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support."Learn more
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
The CIO’s Handbook: Navigating Human-Bot Collaboration in Higher Ed
Human-Bot Harmony: Navigating the Technological Landscape in Higher Education
Higher Ed CIO Checklist – Achieving Human-Bot Harmony
The 4 Challenges Facing IT & How to Overcome them
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Join thousands of organizations who have achieved human-bot harmony with Comm100.