Higher Education Student Survey – The results are in! Discover what students really want from their school.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More
Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More
Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More
In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More
Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More
By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More
Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More
So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More
![[RFP Template] Live Chat Software Review Questions](https://www.comm100.com/wp-content/uploads/images/blog-review-questions.png)
The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More
In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More
People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More
This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More
This is the final segment in a four-part series of articles on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies + Read More
This is the third article in a four part series on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies & + Read More
This is the second article in a four part series on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies & + Read More
This is the first part in a four-part series of articles on how to create a dynamic live chat strategy. Part 2: What Do + Read More
While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More