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Higher Ed Live Chat Benchmark Stats

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3 Successful Higher Ed Chatbot Use Cases
April 11th, 2022 | Chatbot, Higher Education

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More

4 Ideas to Increase Credit Union Membership
March 23rd, 2022 | Chatbot, Live Chat

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

3 Reasons it’s Now Time for Chatbots for Credit Unions
March 6th, 2022 | Chatbot

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More

How to Choose the Best Chatbots for Higher Education
December 7th, 2021 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

Top 4 Steps to Integrate Chatbots into Customer Service
November 10th, 2021 | Chatbot, Customer Experience, Customer Service

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

Task Bot: Simple but Effective 24/7 Automated Support
June 8th, 2021 | Chatbot, News & Updates

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More

Why are Top Brands Embracing AI Chatbots?
April 22nd, 2021 | Chatbot

By 2025 the chatbot industry is expected to be worth $1.25 billion, growing at a CAGR of 24.3%, according to a new report by Grand View + Read More

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Best Chatbots – Top AI Chatbot Technology in 2022
January 29th, 2021 | Chatbot

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More

Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction
December 8th, 2020 | Chatbot

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More

6 Top Chatbot Examples: AI Customer Service Bots in Action
October 30th, 2020 | Chatbot

Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from.  If you’re here because you’re trying + Read More

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
July 20th, 2020 | Chatbot

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More

Why Agents Need Chatbots – and Chatbots Need Agents
June 15th, 2020 | Chatbot, Live Chat

Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check + Read More

AI Chatbots in the Contact Center – Help in a Crisis
March 19th, 2020 | Chatbot

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More

AI Chatbots: The Dream vs. The Reality (Pt. 2: Automation)
October 1st, 2019 | Chatbot

“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More

AI Chatbots: The Dream vs. The Reality (Pt. 1 – Delight)
September 23rd, 2019 | Chatbot

The concept of “artificial intelligence” often gets invoked as a buzzword by enthusiastic tech theorists or marketers, but in this series, I’ll show + Read More

Top 10 Chatbot FAQs
March 7th, 2019 | Chatbot

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer + Read More

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Top 10 Chatbot Fails and How to Avoid Them
February 28th, 2019 | Chatbot

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More