Customer Service Industry Trends 2024

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year.

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November 13th, 2018 | Chatbot

3 ways AI-powered Chat helps Healthcare Providers Improve Patient Experiences and Operational Efficiency

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More

November 6th, 2018 | Chatbot

AI-powered Chat brings Conversational Business Intelligence to your Fingertips

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

February 22nd, 2018 | Chatbot

Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch

Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More