It’s live! Access exclusive live chat benchmark data for your team size and industry.
Get the data
Discover the very latest benchmark data to help you on your live chat journey, including average wait time, CSAT, and queue length.
Get the data
Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More
It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More
When it comes to designing Chatbots, there are a few simple practices that separate helpful, high-performing bots from Chatbots you’d rather see put + Read More
Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More