Customer Service Industry Trends 2024

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year.

Find out more

Customer Service Trends Report herobanner

March 23rd, 2017 | Live Chat

Defining Your Live Chat Objectives: What Do I Want from My Live Chat?

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More

March 9th, 2017 | Customer Service

Top 20 Customer Service Experts to Follow on Twitter Right Now

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More

February 22nd, 2017 | Live Chat

6 Effective Ways That You Can Use Live Chat as a Lead Generation Tool

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More