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Live Chat Security: Everything You Need to Know for Secure Live Chat
January 5th, 2021 | Live Chat

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More

4 Easy Steps for Building an Internal Knowledge Base
November 5th, 2020 | Knowledge Base

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More

The Top Social Media Goals and Marketing Strategies for Successful Teams
March 25th, 2020 | Customer Service

Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

Best Interview Questions and Answers for Hiring Live Chat Agents
March 7th, 2020 | Live Chat

Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
March 5th, 2020 | Customer Service

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 4th, 2020 | Customer Service

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

Holidays, Birthdays and More – 20+ Letters to Customers for Special Occasions
February 20th, 2020 | Customer Service

Note: This blog post was originally published on March 20, 2018, and because it is one of our most popular posts, we have + Read More

Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
February 11th, 2020 | Customer Service

Note: This blog post was originally published on Nov. 27, 2017, and as it is one of our most popular posts, we have + Read More

15 Live Chat Tips to Help You Chat Professionally with Customers
February 5th, 2020 | Live Chat

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

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6 Useful Examples of Apology Letters to Customers
January 19th, 2020 | Customer Service

Note: This blog post was originally published on Jan. 19, 2017, and as it is one of our most popular posts, we have + Read More

How to Write a Thank You Letter to Your Customer with Easy-to-Use Samples
January 8th, 2020 | Customer Service

Note: This blog post was originally published on Dec. 8 2017, and as it is one of our most popular posts, we have + Read More

15 Ideas for Halloween Office Party Games and Activities to Booooost Your Customer Service Morale!
January 2nd, 2020 | Customer Service

Note: This blog post was originally published on Oct. 23, 2017, and because it is one of our most popular posts, we have + Read More

This is What Exceptional Customer Service Looks Like In 2018
August 23rd, 2018 | Customer Service

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

Addressing metrics gaps between bot-led and human-led service
August 21st, 2018 | Customer Service

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

Comm100 is HIPAA Compliant: Protect Important Health Data with Comm100 Live Chat
July 31st, 2018 | Live Chat

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

8 Reasons Why Your CIO Will Love Live Chat
July 10th, 2018 | Live Chat

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More

Get Ready for The Shopping Season with These 10+ Tips
June 13th, 2018 | Customer Service

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More

8 Ways that Live Chat is Boosting eCommerce Sales (And What You Can Do to Get in On It)
June 7th, 2018 | Live Chat

Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More

Complaining Customers Are Your Best Customers. But Why?
May 10th, 2018 | Customer Service

Introduction If you work in customer service, chances are you know the signs of a complaining customer. You might recognize them by their + Read More

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