Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More
Webinar Wednesdays - Discover how you can revolutionize your customer engagement strategy with Comm100.
Register NowLooking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More
After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More
Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More
Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More
It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More
The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More
As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More
Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More
Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More
By clicking "Subscribe", you agree to our Privacy Policy.
Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More
“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More
Introduction In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials + Read More
When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More
Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More
Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More
Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More
It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that + Read More
Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More