The Admissions Handbook: Enhancing the Enrollment Funnel with Human-Bot Collaboration

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the + Read More

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More