Search results for: survey

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. This is something we’ve always believed to be true + Read More

While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More

The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More

Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More

Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More

Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More

Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More

The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More