Search results for: survey

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More

It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More

Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More

There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More

Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More