Search results for: survey

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More