Search results for: survey

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

This is the first part in a four-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do + Read More

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More