Of course! You can use all of the features included in the Comm100 Free plan for as long as you want, without ever having to pay a penny for it.
That’s an easy one. We’re a little on the ambitious side, with big dreams of becoming a household name in digital customer service. We’re so confident in the power and value of our software that we’re giving it away so any organization can take advantage, regardless of size or budget. As your business grows or starts to require more sophisticated capabilities that offer even greater value to your operations – like an AI-powered chatbot, advanced routing capabilities, on-premise deployment or HIPAA compliance – we’ll be ready to satisfy your requirements through one of our paid plans. But if you’re getting all you need from our Free plan, great! Keep using it – maybe tell a friend and spread the word?
As many as you need! We do not put any limits on the number of agents, because we know that every member of your team, in some way, will be called on to help out a customer. So go ahead, sign ‘em up!
No problem! All you need to access Comm100 as an agent or admin is a computer, laptop, tablet, or mobile phone with an internet connection and a web browser. Agents can also download our mobile app for Android or iOS and take chats on the go. This means you can serve your customers wherever they are, and wherever you are.
The Comm100 chat code will work on any everyday website, on any everyday web server. No special requirements here. Our mobile SDK allows you to put our chat code into any mobile app as well. The backend admin console is compatible with all modern web browsers, and the agent console is as well (click here for full details). The agent mobile app works with iOS and Android operating systems.
No credit card or payment information of any type is required to sign up for Comm100 Free. All you need is a valid email address. Should you wish to upgrade to a paid plan at any time, you can do so on your own in the Comm100 platform by adding a payment method of your choice.
Now this is something we totally understand (as you would expect from a company making customer service software). We’re here to help you via live chat on our web site 24/7/365. You can also access our knowledge base anytime, anywhere. You can also email us at [email protected] and we’ll start a ticket for you right away.
Definitely not. Comm100 Free is a business application for organizations that are serious about digital customer service, just like our paid plans. There is zero advertising anywhere in our platform.
Absolutely not, not now, not ever! As a provider of one of the most secure and compliant live chat systems on the market, we understand and deeply respect the need to protect personal information. We never share or sell your contact information under any circumstances.
Some organizations need extra security protection like HIPAA compliance, some want advanced routing capabilities for larger teams, and some want the speed and convenience of an AI-powered chatbot. We do all that too!Check out our paid plans here