Blog

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More about soc 2 type ii compliant live chat software: what you need to know

Automation has stopped being a “nice to have” in customer service. Ticket volumes keep climbing, customers expect answers in seconds, and most support + Read More about 12 ai-automated customer service examples that move the needle

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More about gamification in higher education: tapping into student motivation and engagement

Government agencies are caught in a difficult position: the public demands modern, digital services, but the stakes for security and accessibility have never + Read More about choosing live chat for government: security & wcag checklist

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More about chatbot do’s and don’ts – these are the best and worst chatbot practices

Support teams now hand most of their chats to AI. In our 2026 AI Live Chat Benchmark Report, which analyzed over 220 million + Read More about a complete guide to customer service automation

iGaming support sits in an unusual spot. Players expect a reply in seconds, at any hour, in their own language, often while money + Read More about 10 unique customer support challenges for igaming operators (and how to solve them)

A repeat contact is one of the quietest costs in a support operation. The customer who comes back a second time rarely shows + Read More about 10 ways to improve first contact resolution in your contact center

Support volumes keep rising, but headcount budgets rarely rise with them. Most teams have already done the math and reached the same conclusion: + Read More about the 5 best ai copilot tools for support agents in 2026

The phrase “AI-first” gets repeated so often in iGaming that it has started to sound like a destination. Get there, and the support + Read More about where ai stops and people start: lessons from our igaming support panel

Enterprise support leaders are under pressure to deploy AI. The trouble is that most AI chatbots aren’t built for situation-specific AI support, especially + Read More about the 7 best enterprise ai chatbots for customer support in 2026

Most iGaming operators have spent the last few years buying customer relationship management (CRM) and customer data platform (CDP) software to fix retention. + Read More about how customer support determines player lifetime value in igaming

Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More about 22 types of ai agents to use in customer support

Live chat has become a critical channel for customer support in 2026. Increasingly, your customers prefer getting their questions answered right away. From + Read More about the 7 best ai live chat software for customer support in 2026

The term customer engagement tools covers a surprisingly wide range of software. Live chat platforms, CRM systems, social media management tools, marketing automation + Read More about the best customer engagement tools in 2026

Most support operations have inefficiencies baked into their workflows: contacts that could have been self-served, tickets routed to the wrong agent, handoffs that + Read More about 11 tips to streamline customer service (and actually measure the results)

Running an iGaming business is a wild ride. One minute you’re celebrating a spike in new signups, the next you’re wondering why your + Read More about 41 key metrics every igaming business should track

Most organizations have live chat. Far fewer are running it well. The gap between a chat channel that exists and one that measurably + Read More about live chat best practices in 2026: what high-performing teams do differently