24/7
Assistance through AI Agent
78%
Of chats handled by AI Agent
4.7/5
Customer satisfaction rating
Trust Comm100 to
Increase citizen access and satisfaction on the channels they prefer, delivering faster and more convenient support
Reduce email & phone overload and respond more efficiently to inquiries while significantly reducing support effort
Protect data privacy and enforce strict security measures in keeping with the latest standards and protocols
Save taxpayer dollars with AI and automation that frees up agent time, controls team size, and delivers 24/7/365 availability
Governments and public agencies need secure and scalable online stakeholder support tools that help them meet rising demand and tougher stakeholder expectations. Comm100 is a proven cost-effective and productive solution.
“Comm100 does exactly what we need it to do – integrate multiple channels of communication into a single platform so we don’t have to monitor multiple devices and accounts. This improves agent productivity, and most importantly, improves the end user’s experience. Really there’s nothing I could say that could be done better, especially on the support side.”
– IT Professional, Global Affairs Canada
The Complete Support Platform for Government and Public Agencies
Comm100’s government customer service & helpdesk software is the solution to accessible and efficient communication – powered by flexible integrations, intelligent chat routing, and detailed reporting.
Live Chat
Real-time text, voice, video, file sharing, and screen sharing - all wrapped up within Comm100’ Live Chat for Government. Deliver the fast and convenient digital experience that your citizens expect from you.
AI Agent
Harness the power of AI and natural language processing (NLP) with Comm100 AI Agent for government services, built to improve efficiency, transform citizen satisfaction, and deliver 24/7 accessibility.
Ticketing & Messaging
Manage all your customer inquiries from email, social media & SMS from one easy-to-use system with all the tools and features you need to achieve ultimate efficiency.
Knowledge Base
Easily build and maintain unlimited knowledge bases for fast self-service support that doesn’t take up agent time, while also giving your agents accurate and consistent answers to share with citizens.
Trust, Security & Compliance Are Standard
Comm100 exceeds government security & privacy requirements to keep your citizens’ data secure and their privacy private across your government chatbot, live chat & communication platform. Take a look for yourself.
The Comm100 AI Flywheel:
A Support Loop That’s Always Learning and Improving
Explore the AI technologies that help your citizens and stakeholders get the answers they need, when they need them.
Stakeholder Support for the 21st Century
Frequently Asked Questions
How does Comm100 help government and public services deliver faster support?
Comm100 combines AI Agent, live chat, ticketing and messaging, knowledge base, and agent-assist tools in one connected platform. AI answers routine questions immediately, while routing and shared context help live agents resolve issues faster.
Which customer service channels does Comm100 cover?
Support teams can manage live chat, email, messaging, and tickets in a unified workspace. Comm100 also supports knowledge base self-service, mobile service, and escalation to audio, video, or screen sharing for issues that need more direct guidance.
Can Comm100 automate support without losing the human touch?
Yes. AI Agent can handle routine questions and defined workflows, then transfer conversations to a live agent when an issue is complex, sensitive, or needs expert judgment. The agent receives the conversation history and context so the customer does not have to start again.
How does Comm100 help support teams handle changing volumes?
AI can absorb repeat questions, and live agents can manage multiple chat conversations at the same time. Cloud-based deployment also makes it easier to add distributed or contract team members when launches, incidents, seasonal peaks, or growth increase demand.
Can Comm100 process payment for government services?
Yes. Comm100 easily integrates with your payment processing system while adhering to the strictest security standards. From Freedom of Information requests to settling fines, Comm100 can handle it all.
How does Comm100 protect sensitive personal information?
Comm100 includes a range of security controls including a way for agents to request confidential information during an active live chat without storing that information in the transcript. Visit the Comm100 Trust Center for current security, privacy, and compliance details.
Resources to Get You and Your Team Ahead
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
