Are You Delivering The Digital Experience Your Students Expect?

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights.  We live in an increasingly privacy-conscious world, + Read More

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI.  If you’re here because you’re trying to figure + Read More

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More