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Higher Education Guide - How to meet your students' sky-high support expectations

Increase student engagement & satisfaction with these proven strategies

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How Higher Education is Using AI Chatbots to Improve Student Engagement
July 18th, 2022 | Chatbot, Higher Education

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

How to Build a Chatbot in 8 Steps without Coding
July 5th, 2022 | Chatbot

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More

Why do Universities & Colleges Choose Comm100 Live Chat?
June 23rd, 2022 | Higher Education, Live Chat

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More

Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
June 15th, 2022 | Customer Experience

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More

4 Chatbot Customer Service Use Cases for Every Industry
June 15th, 2022 | Chatbot

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More

4 Obstacles You Face Without Live Chat Software
June 1st, 2022 | Live Chat

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More

Guest blog: The Future of Customer Service: Changes & Challenges in 2022

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More

How Higher Education Suffers Without Digital Student Engagement
May 23rd, 2022 | Higher Education, Live Chat

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

Banking AI Chatbots – Benefits, Use Cases & ROI
May 5th, 2022 | Chatbot

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More

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How to Accelerate Credit Union Digital Transformation
May 4th, 2022 | Chatbot, Live Chat

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

Improving Government CX – The Fundamental Building Blocks for Success
April 26th, 2022 | Customer Experience

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More

The Top 4 Credit Union Technology Trends to Watch
April 21st, 2022 | Chatbot, Live Chat

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

The Real Benefits of Chatbots in Higher Education
April 20th, 2022 | Chatbot, Higher Education

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More

What are the Benefits of Local Government Chatbots? 
April 12th, 2022 | Chatbot

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More

3 Successful Higher Ed Chatbot Use Cases
April 11th, 2022 | Chatbot, Higher Education

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More

4 Ideas to Increase Credit Union Membership
March 23rd, 2022 | Chatbot, Live Chat

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

4 Foundational Steps to Improving Service Delivery in Government
March 21st, 2022 | Customer Service

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More

4 Reasons Why Government Live Chat Software is Critical in 2022
March 14th, 2022 | Live Chat

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

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Top 4 Strategies to Improve Credit Union Member Experience
March 9th, 2022 | Customer Experience

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More