Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More

COVID-19 has had a wide-spread and hard-hitting impact on everything and everyone. It’s not only our individual health that’s at risk (to be sure, this is the most important consideration); the health + Read More

Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people + Read More

Note: This blog post was originally published on Jul. 21, 2016, and because it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on March 20, 2018, and because it is one of our most popular posts, we have + Read More

Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Nowadays, having + Read More

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Nov. 27, 2017, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

We’ve all been there: a customer wants you to ship a product in a color that you’ve never even heard of, or demands + Read More