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7 Steps to Turn a Complainer into a Loyal Customer
January 2nd, 2021 | Customer Service

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

Live Chat Resellers – Why You Should Choose Comm100
December 15th, 2020 | Live Chat

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More

Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction
December 8th, 2020 | Chatbot

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More

Live Chat Software – If You’re Only Typing, You’re Missing Out
December 8th, 2020 | Live Chat

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More

How to Add Live Chat to your Website (for free!)
November 25th, 2020 | Live Chat

Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

The 9 Best Email Support Ticketing Systems – Reviews & Comparison
November 23rd, 2020 | Customer Service

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More

Why Businesses are Choosing White Label Live Chat
November 10th, 2020 | Live Chat

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More

SOC 2 Type II Compliant Live Chat Software: What You Need to Know
November 5th, 2020 | Live Chat

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More

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4 Easy Steps for Building an Internal Knowledge Base
November 5th, 2020 | Knowledge Base

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More

6 Top Chatbot Examples: AI Customer Service Bots in Action
October 30th, 2020 | Chatbot

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI.  If you’re here because you’re trying to figure + Read More

Customer Experience Quality & Training: How to Build a Winning Framework within Your Organization
September 12th, 2020 | Customer Experience

Times are changing, and the way people make buying decisions is radically different from how it was a few decades ago. Companies can + Read More

Best Practices for Effective Email Customer Support
September 10th, 2020 | Customer Service

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More

Resolving Customer Service Complaints – How to Reduce Repetition & Agent Handoffs
August 31st, 2020 | Customer Experience, Customer Service

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More

“Next!” Top 5 Tips to Reduce Customer Service Wait Time
August 5th, 2020 | Customer Service

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More

Top Live Chat Best Practices for 2020
July 29th, 2020 | Live Chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
July 20th, 2020 | Chatbot

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More

Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times
June 25th, 2020 | Customer Service

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More

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When the Cloud Won’t Cut It: Deploying Self-hosted Live Chat Software
June 24th, 2020 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which digital support channels your business offers, keeping your confidential customer + Read More