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Comm100 Live Chat Blog

10 First Steps to Improve Your Customer Experience
10 First Steps to Improve Your Customer Experience
December 11th, 2017 | Customer Service | Hutch Morzaria
How to Write Thank You Letter
How to Write a Thank You Letter to Your Customer with Easy-to-Use Samples
December 8th, 2017 | Customer Service | Isabella Steele
contact center priorities 2018
Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
December 7th, 2017 | Customer Service | Isabella Steele
blog-wining-live-chat-training
Winning Live Chat Training for Your Customer Service Team
November 30th, 2017 | Customer Service | Kaye Chapman
blog-boosting-team-morale
The Art of Boosting Team Morale: How to Motivate Your Live Chat Team
November 29th, 2017 | Live Chat | Isabella Steele
blog-live-chat-kpi-metrics
Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
November 28th, 2017 | Live Chat | Isabella Steele
Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
November 27th, 2017 | Customer Service | Isabella Steele
blog-managing-remote-teams
How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team
November 23rd, 2017 | Live Chat | Isabella Steele
21 Ways to Boost Conversions with a Scarcity Mindset
21 Ways to Boost Conversions with a Scarcity Mindset
November 22nd, 2017 | Website Optimization | Angela Sokolovska
blog-agent-self-evaluation
What Is Agent Self Evaluation and How to Introduce It into Your Organization
November 21st, 2017 | Customer Service | Hutch Morzaria
blog-roi-social-media-feature
ROI of Social Media Customer Service & Live Chat [Infographic]
November 20th, 2017 | Infographics | Kimberly Kao
blog-online-benchmark
From Average to Awesome: Boost Conversions with Wolfgang Digital’s 2017 E-Commerce Online Benchmark
November 20th, 2017 | Website Optimization | Angela Sokolovska
blog-first-contact-resolution
One and Done: How to Optimize Your First Contact Resolution Rate
November 15th, 2017 | Customer Service | Isabella Steele
blog-announce-social-medial-integration
More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat
November 15th, 2017 | News & Updates | Kaye Chapman
Customer Experience Lessons from EA’s Star Wars Battlefront 2 Disaster
How To Lose 680k Fans In 4 Paragraphs: Customer Experience Lessons from EA’s Star Wars Battlefront 2 Disaster
November 14th, 2017 | Customer Service | Kaye Chapman
Customer Service Professional Development – Resources To Help You Learn & Grow
Customer Service Professional Development – Resources To Help You Learn & Grow
November 14th, 2017 | Customer Service | Hutch Morzaria
blog-customer-service-skills-1
20+ Must Have Customer Service Skills to Look for in a Live Chat Agent
November 8th, 2017 | Customer Service | Isabella Steele
5 Social Media Customer Service and Marketing Secrets from the Pros
5 Social Media Customer Service and Marketing Secrets from the Pros
November 8th, 2017 | Customer Service | Isabella Steele
Social Media Customer Service Mistakes
Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs
November 6th, 2017 | Customer Service | Isabella Steele
Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed
Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed
November 3rd, 2017 | Customer Service | Isabella Steele

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