Are you meeting your students’ sky-high support expectations?

Today’s credit unions have to contend with an incredibly difficult challenge – finding the balance between online access and human interaction. They need to offer + Read More

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best higher education chatbot + Read More

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More

Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More