The Top Social Media Goals and Marketing Strategies for Successful Teams
March 25th, 2020 | Customer Service

Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

How to Handle a Large Volume of Live Chats
March 23rd, 2020 | Live Chat

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More

The Best Call Center Team Names
March 22nd, 2020 | Customer Service

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More

AI Chatbots in the Contact Center – Help in a Crisis
March 19th, 2020 | Chatbot

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More

How Can Small Businesses Weather the COVID-19 Storm?
March 18th, 2020 | Live Chat

COVID-19 has had a wide-spread and hard-hitting impact on everything and everyone. It’s not only our individual health that’s at risk (to be sure, this is the most important consideration); the health + Read More

Best Interview Questions and Answers for Hiring Live Chat Agents
March 7th, 2020 | Live Chat

Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
March 5th, 2020 | Customer Service

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 4th, 2020 | Customer Service

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

4 Ways to Get Rid of Painful CX Silos
February 25th, 2020 | Customer Experience, Omnichannel

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people + Read More

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30 Empathy Statements and Phrases That Show Customers You Care
February 21st, 2020 | Customer Service

Note: This blog post was originally published on Jul. 21, 2016, and because it is one of our most popular posts, we have + Read More

Holidays, Birthdays and More – 20+ Letters to Customers for Special Occasions
February 20th, 2020 | Customer Service

Note: This blog post was originally published on March 20, 2018, and because it is one of our most popular posts, we have + Read More

5 Key Customer Profiles Every Company Should Treat Like VIPs
February 19th, 2020 | Live Chat

Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More

Top 10 Live Chat Benefits You Have to Know
February 19th, 2020 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

How to Set Goals & Build a Strategy to Drive Customer Experience Improvement
February 19th, 2020 | Customer Experience

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Nowadays, having + Read More

20 Customer Service Training Ideas and Activities for Busy Teams
February 18th, 2020 | Customer Service

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

15 Top Customer Service Training Courses for Your Agents (Half Are Free)
February 15th, 2020 | Customer Service

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More

Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
February 11th, 2020 | Customer Service

Note: This blog post was originally published on Nov. 27, 2017, and as it is one of our most popular posts, we have + Read More

15 Live Chat Tips to Help You Chat Professionally with Customers
February 5th, 2020 | Live Chat

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

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How to Say No to Customers in a Positive Way
January 30th, 2020 | Customer Service

We’ve all been there: a customer wants you to ship a product in a color that you’ve never even heard of, or demands + Read More