Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More
Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More
The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More
Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More
When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More
Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More
It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More
Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More
After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More
The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More
Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More
If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More
Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More
You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More
Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More
Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More
Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More
Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More
