The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies and get quick feedback on their questions and problems, but they can also call out businesses in a public forum, making it all the more important for their questions to be answered…

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5 Ways to Make Your Website More Engaging To Visitors

Never underestimate the importance of a visually attractive website. With the attention span of internet users growing shorter and shorter, you need every possible advantage for maintaining their interest. The first step to making this happen is to engage them with a website that is both appealing to the eyes and contains useful and informative…

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New Release

Comm100 has just launched an important product update, which introduces more account security settings and further improves the usability of Comm100 Live Chat. If you are a Comm100 customer, you can already see the changes in your account. Check them out now! What’s New with This Update? 1. Added more account security settings to protect…

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Comm100 Live Chat for Drupal

After making live chat installation easy for Magento sites with the release of the Magento plugin, we have just launched another Comm100 Live Chat plugin for Drupal based websites. Comm100 Live Chat for Drupal is a valuable extension of Comm100 Live Chat and a useful module for Drupal websites. The module makes the installation of…

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Lead Generation Tips

The landscape of lead generation is in a constant state of evolution, and the speed in which it changes continues to pick up the pace. Several ‘new and popular’ strategies that were once believed to be the most effective are getting pushed to the backburner: many of them having come about within the last five…

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Magento Extension

Comm100 Live Chat for Magento is online! It is specifically designed for you to quickly get Comm100 Live Chat up and running on your Magento based store, so that you can engage your store visitors in real time and turn more browsers to buyers. You can start the installation either from our extension profile on…

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5 Clever Ways to Use Your Thank You Page

Thank you pages – pages that are displayed following the completion of a sale – are generally last on the list of content priorities for any brand or online retailer. After all, the sale has been made, the conversion is complete and it’s time to look for new customers and the next big sale, right?…

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7 Ways to Reduce Shopping Cart Abandonment Rate

The Internet has given rise to an ecommerce phenomenon that plagues site owners trying to sell their products online: cart abandonment. Prospective customers browse for items, drop them into virtual “carts” and then head for the check-out. Yet somewhere before they hit that final “pay” button, they change their minds and leave. The transaction remains…

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How Schema Could Boost Your E-Commerce Website Traffic

The slightest details in search engine results pages (SERPs) can have a major impact on its click-through-rate. Users are more likely to click on more descriptive listings that contain reviews (stars), videos and images. These descriptive listings are called rich snippets. One way webmasters can have a level of control over their website’s rich snippets…

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customer pain points

This is the final article in a five-part series on structuring your website for conversion. Part 1: Product Grouping Part 2: Upselling and Cross-Selling Part 3: Maintaining Visitors’ Attention Part 4: Human Element One of the sad truths of life is that nothing motivates a person like pain. In this context, we’re not talking about physical pain; we’re talking about…

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