product grouping

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate solutions to their problems with minimal distractions will not only convert to customers, but they’re highly likely to come back again and again. This series discusses a number of things to consider…

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website navigation

When the World Wide Web first went live in 1991, you were lucky to stumble across the lone website that accounted for all of the occupancy in cyberspace. Fast-forward to 2014, when the casual Internet browser now has the ability to access more than 930 million websites—a number that expands by the second. With those…

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Salesforce Integration

The integration between Comm100 Live Chat and Salesforce CRM is great in that it enables your support and sales team to manage the customer inquiries or sales leads in a seamless and effective way and deliver an omni-channel customer communication experience. The information generated in the live chat system can be accessed in the CRM…

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Server Maintenance

Comm100 will perform a scheduled server maintenance this Saturday, March 29, 2014, from 0:00AM to 3:00AM EDT. Both hardware upgrade and technology innovation are involved to give you a more stable and faster chat experience. During the maintenance, your connection to Comm100 servers will be interrupted. If you’re using Comm100 Live Chat, your chat button…

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ecommerce content

Providing relevant and relatable content for your customers (or prospective customers) is not only a great way to engage with them, but also to build trust and establish your brand as a knowledgeable, authoritative, and charismatic presence on the Internet. Content marketing for eCommerce sites can seem like a daunting task; after all, we assume…

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better web experience

Building the ideal website is not just about having great aesthetics and optimal performance it also has to do with general navigation and ease-of-use. If a visitor cannot find their way around your site, then they will promptly leave. If they can find their way but the navigation features are clunky and obtrusive, they probably…

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Measuring Live Chat Effectiveness

This is the final segment in a five-part series of articles on creating a live chat strategy.  Part 1: Developing Goals & Strategies Part 2: Meeting Live Chat User Expectations Part 3: Choosing the Right Live Chat Part 4: Training the Live Chat Agent Consumers continue to find live chat as a viable alternative for communicating with companies. According…

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Are we ready

This is the fourth article in a five-part series on creating a live chat strategy. Part 1: Developing Goals & Strategies Part 2: Meeting Live Chat User Expectations Part 3: Choosing the Right Live Chat When seeking to deliver a great online experience, perhaps the most important ingredient are your live chat agents. The customer…

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Shopify App

We have just released an important update to Comm100 Live Chat Shopify App, which significantly improves the process of installing the app onto your Shopify store. The whole installation can be done in literally 1 minute and then you are ready to have a real-time chat with your store visitors. No technical skills are needed…

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who really needs assitance

This is the third article in a five part series on creating a live chat strategy. Be sure to check out Part 1, Developing Goals & Strategies, and Part 2, Meeting Live Chat User Expectations, if you missed them. While live chat has received accolades from customers as a quick and efficient way to communicate…

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