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Millennials have become increasingly popular in the customer service area. According to a recent report conducted by Softeware Advice, they would rather choose live chat as the way to contact brands. See the infographic below and find out why millennials prefer live chat.   Embed this infographic on your site: <a href="" target="_blank"><img width="620" border="0"…

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In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a way to boost customer service efficiency because customer representatives don’t have to type long ritual messages such as step by step instructions. That is especially true under live chat scenario where an…

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live chat usage report

Hope you all have had a happy New Year. Upon entering 2015, we feel it is meaningful to wrap up the past year regarding Comm100 Live Chat usage. Therefore we have done some data analysis and come up with some interesting findings for your reference. Check the infographic below to see how our customers were…

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year in review

Hi there! The holiday season is just around the corner and 2014 is coming to a close soon. At this special moment, we would like to wish you a sweetest holiday and merriest gathering together with your family. Every year at this time, we pause and reflect on all the challenges and triumphs over the…

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In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices are recognized by most business communicators, there are rules that are still in debate whether or not they should be used in formal settings such as online customer support and work emails….

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People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy customers because they probably will become your word of mouth and spread your brand when they can receive consistent and satisfying customer services. That’s why you need to treat your customers seriously…

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It is widely known that live chat can provide a business with quite a lot of benefits such as improving conversion and enhancing customer satisfaction. But some ignore a fact that benefits only come when live chat is implemented and managed properly. We are asked from time to time by customers why they cannot get…

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When candy canes and Santa-shaped chocolates start working their way to the aisle next to candy corn and bags of fun-sized Snickers, we smell Christmas. During this time of the year, creating a full-blown holiday season atmosphere on your website would impress your clients and make a difference. Getting into the spirit of the season,…

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We are excited to announce that Comm100 Live Chat for Enterprise has been released with brand new features, aiming at delivering superior customer service with ease. What is Live Chat for Enterprise? At Comm100, we value quality products, customers’ recognition, and being professional in the industry. As our product and service evolve, more and more…

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Want to earn extra cash with your blog, website or email newsletter? Join Comm100 Live Chat Affiliate Program! Making money as an affiliate is easy. Just place one of our banners or links where your visitors, customers or friends will see it and you’ll earn cash on every qualifying sale made through your referral links….

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