Comm100 Live Chat Blog

How to Provide 7/24 Live Chat Support with Limited Resources

Implementing a good live chat system is one of the best investments you can make for your company’s website. When it comes to cost-effective, user-friendly communication methods, traditional methods such as email and phone support fail miserably in comparison to live chat. While live chat is indeed an extremely effective tool, it is not much…

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5 Ways to Make Sure Your Live Chat Support Is Consistent

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness of any live chat setup depends on several variables such as ease of use, training and — perhaps most importantly — consistency. Just as with most things that require human intervention, some…

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Improve Live Chat Efficiency_Perform 120 Days of Support in Only 30 Days 30

Live chat can help your company save on support costs in so many ways that it’s hard to count them all. While low implementation and usage costs and lower phone bills are certainly good reasons to use live chat, the efficiency of live chat is what will help your company save the most money in…

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5 Tips for Using Live Chat for Tech Support

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. Therefore, if you run or manage an IT company, you are probably well aware of the challenges that providing phone support poses for your business. Providing tech support to users takes patience,…

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6-Ways-to-Improve-the-Efficiency-and-Productivity-of-Your-Live-Chat-Agents

The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage support and communicate with website visitors. As good as live chat is, though, it is only as effective as the agents that use it and the way they communicate with…

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5-Tips-on-Training-Your-Live-Chat-Agents

Live chat is a fantastic tool for reaching out to site and visitors and reducing your support costs. Still, live chat is only effective if your agents know how to use it efficiently and properly. Like just about anything else IT related, live chat training for your agents is crucial in helping them learn the…

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9 Right Things to Do when Chatting with Angry Customers

Customers will complain and contact your business when they are angry or frustrated. It is important to teach chat agents how to chat with angry customers to diffuse the situation before it escalates into a reputation nightmare. Listen Actively to Angry Customers When a customer comes online to chat and they are angry, it is…

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5 Metrics to Consider when Evaluating Customer Service Performance with Live Chat Reports

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand how well your live chat agents are performing. By understanding their work ethic, productivity and quality of service, you will be able to create a chat department that serves the needs of…

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How to Reduce Bounce Rate with Live Chat

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of the noise and distractions and once you have a person’s attention, it isn’t easy to keep it. You need a combination of a great website, fantastic content and interactive tools to provide…

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6 Best Practices to Follow when Designing Pre-Chat Surveys

When customers contact companies for support via phone or email, it’s customary to provide basic contact and account information. Information such as name, address, account number and other similar information is essential at times to help customers resolve issues or correct problems. The Internet offers much more anonymity than other contact methods, but by no…

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