In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices are recognized by most business communicators, there are rules that are still in debate whether or not they should be used in formal settings such as online customer support and work emails….

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People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy customers because they probably will become your word of mouth and spread your brand when they can receive consistent and satisfying customer services. That’s why you need to treat your customers seriously…

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It is widely known that live chat can provide a business with quite a lot of benefits such as improving conversion and enhancing customer satisfaction. But some ignore a fact that benefits only come when live chat is implemented and managed properly. We are asked from time to time by customers why they cannot get…

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When candy canes and Santa-shaped chocolates start working their way to the aisle next to candy corn and bags of fun-sized Snickers, we smell Christmas. During this time of the year, creating a full-blown holiday season atmosphere on your website would impress your clients and make a difference. Getting into the spirit of the season,…

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We are excited to announce that Comm100 Live Chat for Enterprise has been released with brand new features, aiming at delivering superior customer service with ease. What is Live Chat for Enterprise? At Comm100, we value quality products, customers’ recognition, and being professional in the industry. As our product and service evolve, more and more…

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Want to earn extra cash with your blog, website or email newsletter? Join Comm100 Live Chat Affiliate Program! Making money as an affiliate is easy. Just place one of our banners or links where your visitors, customers or friends will see it and you’ll earn cash on every qualifying sale made through your referral links….

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Plan Name Changed

Comm100 Live Chat plans have been renamed to better reflect the positioning of each plan and ally with our product development strategy. Also, some new features are introduced. Here is a quick view of the changes and non-changes.

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At Comm100, we understand that reliable and robust live chat service is becoming more critical to the success of our customers. That’s why we spared no efforts in research of new technologies and architectures that can offer our customers 100% uptime live chat service. And here comes MaximumOn! MaximumOn is a patent pending technology that…

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New Release

Comm100 Live Chat 7.4.2 will be released this Saturday with several exciting new features such as signing in with Facebook or Google+, Zendesk integration, Google Analytics integration, Drag-and-Drop file sending and more! 1. Sign in with Facebook or Google+ When enabled, your website visitors can sign in with their Facebook or Google+ accounts to start…

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The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies and get quick feedback on their questions and problems, but they can also call out businesses in a public forum, making it all the more important for their questions to be answered…

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