Comm100 Live Chat Blog

Live Chat Review

So, you’ve decided to add live chat software to your website. Congratulations! You are on your way to enriching your customers’ experience. The benefits of having live chat on your web site are clear: you’ll boost conversion rates, offer customers greater convenience and confidence in your offerings, save money, and improve customer satisfaction. The next…

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Why Live Chat Software RFP Shopping for an effective, cost-efficient live chat solution normally involves a lot of time and research. Nevertheless, spending the time to research various live chat providers is both prudent and wise if you want a solution that provides value and meets your needs. An excellent way to research different live…

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New Release

Auto translation and GoToMeeting integration are available in Comm100 Live Chat Enterprise now. You will be able to chat with international visitors in real time and share screens with your visitors. Auto Translation The Built-in Google Translate integration helps you automatically translate chat messages to and from a visitor who speaks a different language. During…

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Update the Old Code

Starting from August 1, 2015, the old live chat code will stop functioning. If you continue using the old code on your website, your chat button will no longer appear and neither you nor your customers can initiate chats. To stay connected with your customers, please make sure the chat code on all your web pages…

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61-Introducing-New-Reports-in-Comm100-Live-Chat-for-Enterprise

Realizing highest quality customer service at minimum support cost is one of the primary goals of each customer service team; and this requires a real-time and comprehensive reporting. To help you gain in-depth knowledge about your chat volume distribution and maximize your operator productivity, we’ve introduced more reports to Comm100 Live Chat for Enterprise, dedicated…

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60-Live-Chat-Review

Live chat is proven to be the best communication channel for high conversion as well as customer satisfaction. More and more businesses are considering the adoption of live chat software to stay competitive in the industry. While doing live chat review, you need to thoroughly compare them in an all-round way including functions, availability, pricing…

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59-Live-Chat-Best-Practices

Efficiency matters. The faster customers’ problems are solved, the higher customer satisfaction is. That’s where live chat comes in as a real time and multi-tasking communication tool. It seems a bit challenging to actually engage with visitors in real time while handling multiple visitors simultaneously. Good news is there are a bunch of good features…

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58-Comm100-is-BBB-Accredited!

We are excited to announce that Comm100 is now a BBB Accredited Business! From now on, you can see the public, objective and unbiased information about Comm100’s service here on BBB website. In the meantime, you can review and supervise us through BBB. Let me give you some background knowledge about BBB just in case….

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57-Millennials-Prefer-Live-Chat-for-Speed-and-Convenience[Infographic]

Millennials are the group of people who were born between 1980 and 2000 and they have become increasingly popular in the customer service area. According to a recent report conducted by Softeware Advice, they would rather choose live chat as the way to contact brands. According to the report, the No.1 reason why they prefer…

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56-5-Things-to-Keep-in-Mind-When-Using-Canned-Messages

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a way to boost customer service efficiency because customer representatives don’t have to type long ritual messages such as step by step instructions. That is especially true under live chat scenario where an…

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