Comm100 Live Chat Blog

How to Find the Best Live Chat Software

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software is the most cost effective, proactive way to interact with visitors of your website. But, you already know this or you wouldn’t be reading this blog post. Still, deciding that you need…

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Live Chat – Lots to Love, But How to Choose?

Live Chat: A “must-have” addition to your digital toolbox Live chat is a technology that is all about making customers happy. Far from being a “backroom” application, live chat should be front and center as a powerful customer touch point for your business. According to McKinsey, “Done well, it can represent a paradigm shift in…

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5-Common-Live-Chat-Software-Review-Traps-to-Avoid

Even in the earliest days of the Internet revolution, consumers used the Web as a forum to relay their experiences — both good and bad — regarding products or services they purchased. These days, buyers report on just about any purchase you can imagine, and reviews on the Internet have become so prevalent that many…

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3 Benefits of Live Chat That Are Often Ignored

In a previous post “Top 7 Live Chat Benefits You Have to Know“, I covered the most obvious benefits of live chat implementation. The benefits I covered in the first post were related to the positive impact live chat can have in regard to reduced expenses, customer convenience, proactive outreach and increased sales, just to…

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Top 7 Live Chat Benefits You Need to Know

If you’re reading this blog post, you probably already know that live chat is a platform that enables you to chat with visitors of your website. You may also be aware that while live chat and instant messenger applications (i.e. Facebook and Google+) do share some similarities — for instance, they both allow you to…

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What is Live Chat

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ or Yahoo. However, technically, those types of communication platforms are known as “Instant Messengers.” If you’re wondering what is live chat exactly, or are confused about the differences between “live chat” and…

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Say Hello to Comm100’s New Logo

July 16th, 2015 | News & Updates | Anna Cheung
New Comm100 Logo

Hey, I’m Comm100. Yeah, I just had cosmetic surgery, but I’m still the same old Comm100 you know and love. Do you like my new look? OK, here is the story; Comm100 has decided to use a new logo and is now updating its website, product interfaces, marketing/sales collaterals and all other Comm100-branded resources to…

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20150710_What's Live Chat_For_Some_It's_A_Lifeline

When you have limited resources to help people, sometimes, you need to think outside the box. That was where the National Eating Disorders Association (NEDA) got around to thinking:”what is live chat? How it might help them reach people struggling with eating disorders?” NEDA is a 501 (c)(3) non-profit organization that helps individuals and families affected…

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featured-live-chat-review-questions

So, you’ve decided to add live chat software to your website. Congratulations! You are on your way to enriching your customers’ experience. The benefits of having live chat on your web site are clear: you’ll boost conversion rates, offer customers greater convenience and confidence in your offerings, save money, and improve customer satisfaction. The next…

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Live Chat Software RFP Questions

Free Live Chat Software RFP Template from Comm100 The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for Proposal). It can save you a considerable amount of time versus producing the document on your own from scratch. In specific, the RFP template…

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