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Comm100 protects sensitive data across every channel with SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and GDPR compliance.
Regulated organizations face a specific challenge when evaluating customer support technology: the vendor’s security posture has to match the compliance environment the buyer already operates in. Comm100 maintains active certifications across the frameworks that matter most to healthcare providers, financial institutions, government agencies, iGaming operators, and higher education institutions. Every certification listed below covers the full Comm100 platform, not just live chat.
Independent auditors verify that Comm100's controls for security, availability, and confidentiality meet AICPA standards — continuously, not just at a single point in time.
Learn more about SOC 2 Type II
Comm100’s information security management system is certified to the international standard for protecting data assets through systematic risk management.
Learn more about ISO 27001
Credit card data entered through chat, messaging, or any connected channel is protected in full compliance with Payment Card Industry standards. Built-in credit card masking keeps cardholder data out of chat transcripts entirely.
Learn more about PCI DSS
Healthcare organizations and their partners can exchange protected health information (PHI and ePHI) through Comm100 with the safeguards and business associate agreements that HIPAA requires.
Learn more about HIPAA
Comm100 meets the data protection requirements of the European Union’s General Data Protection Regulation, including data processing agreements, sub-processor transparency, and data subject rights support.
Learn more about GDPR
As a Canadian company with Canadian-hosted infrastructure, Comm100 is fully compliant with Canada’s federal privacy law governing the collection, use, and disclosure of personal information.
Learn more about PIPEDA
Comm100 meets the Texas Risk and Authorization Management Program requirements, allowing state agencies and public higher education institutions in Texas to adopt the platform under current security regulations.
Learn more about TX-RAMP
Comm100's customer-facing interfaces are built to meet WCAG standards, so people using screen readers, keyboard navigation, or other assistive technology can reach support the same way anyone else does. That matters whether you're a government body answering to accessibility law or a campus serving a diverse student population.
Learn more about WCAG complianceComm100’s security architecture is built on defense-in-depth principles, implementing multiple layers of protection across infrastructure, application, data, and identity domains.
All data is hosted in world-class data centers compliant with SSAE 16, CSAE 3416, and ISAE 3402 standards. Network communications are encrypted with TLS 1.2 or higher, and all uploaded files are automatically scanned for malware before entering your environment. Our infrastructure includes firewall protection, intrusion prevention systems (IPS), and DDoS attack mitigation to defend against network-based threats.
Comm100 enforces credit card masking across all channels, maintains comprehensive audit logs of every agent action and system change, and implements CAPTCHA verification to prevent automated bot abuse. Web Application Firewall (WAF) protection guards against layer 7 attacks, while advanced threat detection continuously monitors for suspicious activities.
Data is encrypted both in transit (TLS 1.2+) and at rest (AES 256-bit encryption). Encryption keys are securely managed and rotated annually. Multi-tenant data isolation ensures logical segregation between customers using unique site identifiers throughout authentication, authorization, and data storage layers.
Administrators can enforce two-factor authentication (2FA), single sign-on (SSO) through LDAP or SAML, IP-based login restrictions, and granular password policies—including requirements for length, complexity, expiration periods, and automatic lockouts after failed login attempts. Role-based access control (RBAC) ensures users have only the permissions necessary for their roles.
Most customer support platforms offer one deployment model: their cloud. Comm100 offers two.
Cloud-hosted customers benefit from Comm100’s fully managed infrastructure with data centers in US, Canada, Germany, and Singapore. But for organizations where data residency, sovereignty, or air-gapped networks are non-negotiable, Comm100 also offers full on-premise deployment. The entire platform — live chat, AI Agent, ticketing, knowledge base, and all connected channels — runs on your own servers, behind your own firewall, managed by your own IT team. This is a genuine differentiator. Competitors like Zendesk, Intercom, and Freshworks do not offer on-premise deployment.
Comm100’s AI Suite — AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, and AI Training — is built on the same compliance-certified infrastructure that powers the rest of the platform. Customer data processed by AI products is subject to the same SOC 2 Type II and ISO 27001 controls, the same encryption standards, and the same access restrictions as every other Comm100 product.
This page covers how Comm100’s AI handles customer data, what safeguards prevent data leakage between accounts, and what controls administrators have over AI behavior and data access.
Procurement and IT teams in regulated industries need more than a webpage. They need audit reports, data processing agreements, and detailed security documentation they can share with internal stakeholders and compliance officers. Comm100 makes these available directly, so your security review doesn’t stall waiting for a sales call.
Comprehensive overview of Comm100’s security practices, architecture, and controls.
Most recent audit report from our independent auditor.
Standard DPA for GDPR compliance.
Summary of most recent third-party penetration test findings.
Need a document not listed here? Contact sales.
Different industries have different compliance requirements. The links below connect your security and procurement team directly to the certifications and platform capabilities most relevant to your organization’s regulatory environment.
HIPAA compliance, BAA availability, ePHI safeguards, on-premise option.
PCI DSS compliance, credit card masking, on-premises deployment, SOC 2 Type II.
SOC 2 Type II, PIPEDA (for Canadian institutions), TX-RAMP (for Texas), accessibility (WCAG).
Data residency, PCI DSS, on-premise deployment for jurisdictional requirements.
TX-RAMP, PIPEDA, SOC 2 Type II, on-premises deployment for citizen data sovereignty.
Certifications tell you a vendor has been audited. Controls tell you how your data is actually protected day to day. Comm100 secures information at every layer — in transit and at rest — so sensitive conversations across chat, messaging, voice, and ticketing stay protected whether they’re moving between systems or sitting in storage.
Behind that sit the controls a security reviewer expects to confirm during a vendor assessment: encryption, role-based access with single sign-on, two-factor authentication, credit card masking, audit logging, and regular third-party penetration testing. We make these available for review without an NDA, so your IT team can verify what they need before the conversation goes any further.
Ready to Start Your Security Review?
Download our security white paper for a complete overview or contact our team to discuss your specific compliance requirements and request access to audit reports.
Comm100 holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA compliance certifications. The platform also meets GDPR, PIPEDA, and TX-RAMP requirements, and its customer-facing chat interface is WCAG 2.1 AA compliant. These certifications cover the full Comm100 platform, including AI products, Live Chat, Ticketing & Messaging, Knowledge Base, Voice, Queue Management, and Booking.
Yes. Comm100 is one of the few customer support platforms that offers full on-premises deployment. The entire platform — including AI Agent, Live Chat, Ticketing, Knowledge Base, and all connected channels — can run on your own servers, behind your own firewall. This option is designed for organizations with strict data residency, data sovereignty, or air-gapped network requirements, and is commonly used by credit unions, government agencies, and iGaming operators.
Yes. Comm100 is HIPAA compliant and offers business associate agreements (BAAs) for healthcare organizations and their partners that handle protected health information (PHI or ePHI). HIPAA safeguards apply across all Comm100 communication channels.
Comm100’s AI products (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, and AI Training) are built on the same SOC 2 Type II and ISO 27001 certified infrastructure as the rest of the platform. Customer data is isolated between accounts, encrypted in transit and at rest, and subject to the same access controls and audit logging as all other Comm100 products. For full details, visit the AI Trust and Data Governance page.
Comm100 is a Canadian company with cloud infrastructure hosted in North America. For organizations that require data residency within their own jurisdiction or on their own infrastructure, Comm100 also offers full on-premises deployment. This gives IT teams complete control over where data is stored, how it is accessed, and which network policies apply.
Yes. Comm100’s most recent SOC 2 Type II audit report is available upon request. You can request access through the security documentation section of the Trust Center or by contacting your account manager.
Yes. Comm100 complies with the European Union’s General Data Protection Regulation. This includes data processing agreements, a published sub-processor list, support for data subject access requests, and the ability to configure data retention and deletion policies. Visit the GDPR compliance page for full details.
TX-RAMP (Texas Risk and Authorization Management Program) is a security framework that Texas state agencies and public higher education institutions must follow when adopting cloud-based technology. Comm100 is TX-RAMP compliant, which means organizations in Texas can adopt the platform in line with state security regulations.