Comm100 Privacy Policy

Comm100 Network Corporation (herein referred to as "We", "Comm100" or the "Company") is committed to protecting the privacy of your information. This Privacy Policy describes Comm100's information practices.

1. What does Comm100 do?

• Comm100 provides open source and free hosted customer service and communication software for small and medium businesses. Comm100 focuses on developing and managing fully integrated customer support solutions to enable businesses to communicate with their customers more effectively through multiple communication channels, including live chat, forum, newsletter, knowledge base, email case management and ticketing system.

2. Personal Information Collected

• Comm100 offers a variety of services that are collectively referred to as the "Service". Comm100 collects information from individuals who visit the Company's Web sites (herein referred to as "Visitors") and individuals who download the Company's software or register to use the Service (herein referred to as "Users").
  
  
• When you express an interest in obtaining additional information about the Service, downloading the software or registering to use the Service, Comm100 requires you to provide the Company with contact information, such as name, web site URL and email address ("Required Contact Information"). Comm100 may also ask you to provide additional information, such as company address, number of employees, or industry ("Optional Information").
  
  
• As you navigate the Company's Web sites, Comm100 may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons ("Web Site Navigational Information"). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on the Company's Web sites (such as the Web pages viewed and the links clicked).
  
  
• Besides the signing up user, you may have other team members or customer service representatives in your organization ("Operator") using Comm100 software or services. An Operator is an internal user of your organization, often a customer service representative. As you add Operator to your site account, Comm100 collects the operator's name and email address.

3. Use of Information Collected

• The Company uses information collected to perform the services requested.
  
  
• Comm100 uses information collected to communicate with Users and Visitors to promote better use of the Company's software and services. For example, Comm100 may send Users a maintenance notice or list of new features of the Company's software and services.
  
  
• The Company may also use information collected for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in Comm100, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.
  
  
• Comm100 uses Web Site Navigational Information to operate and improve the Company's Web sites. The Company may also use Web Site Navigational Information in combination with other information collected to provide personalized information about the Company.
  
  

4. Cookies

• Comm100 uses commonly-used information-gathering tools, such as cookies, to collect information as you navigate the Company's Web sites ("Web Site Navigational Information").
  
  
• Comm100 uses cookies to make interactions with the Company's Web sites easy and meaningful. When you visit one of the Company's Web sites, Comm100 servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Comm100, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a "Contact Us" Web form), you remain anonymous to the Company.
  
  

5. Public Forums, Refer a Friend, and Customer Testimonials

• Comm100 may provide bulletin boards or blogs on the Company's Web sites. Any personally identifiable information you choose to submit in such forums may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Comm100 is not responsible for the personally identifiable information you choose to submit in these forums.
  
  
• Users and Visitors may elect to use the Company's referral service to inform friends about the Company's Web sites. When using the referral service, the Company requests the friend's name and email address. Comm100 will automatically send the friend a one-time email inviting him or her to visit the Company's Web sites. Comm100 does not store this information.
  
  
• Comm100 posts a list of case studies and testimonials on the Company's Web sites that contain information such as Customer names and titles. Comm100 obtains the consent of each Customer prior to posting case studies or testimonials.
  
  

6. Sharing of Information Collected

• Comm100 does NOT share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.
  
  
• Comm100 may share information collected with the Company's agents so that these agents can contact Users and Visitors who have provided contact information on our behalf.
  
  
• Comm100 may disclose personally identifiable information of the Company's Users and Visitors if required by law or if the Company reasonably believes that disclosure is necessary to protect the Company's rights and/or to comply with a judicial proceeding, court order, or legal process.
  
  

7. Unsubscribe and Opt-Out

• Comm100 offers Users and Visitors who provide contact information means to choose how the Company uses the information provided. You may unsubscribe from receiving marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of the Company's marketing emails. Additionally, you may reply the received email and let us know you want to unsubscribe.
  
  
• Please note that Users cannot opt out of receiving transactional emails related to their account with Comm100 or the Service.
  
  

8. Correcting and Updating Your Information

• Users may update or change their registration information by editing their user or site profile.
  
  

9. User Data

• Comm100 Users use the Service to host data and information ("User Data"). Comm100 will NOT review, share, distribute, or reference any such User Data except required by law.
  
  
• Individual records of User Data may be viewed or accessed only for the purpose of investigating an abuse complaint in Comm100 Newsletter, resolving a problem, support issues, or suspected violation of the Comm100 Hosted Service Agreement, or as may be required by law. To prevent spamming in Comm100 Newsletter, if your newsletter site status is "Moderation Needed", the Company's customer service representatives will look into the content of your moderation needed emails to decide if Comm100 Newsletter system will send out your emails.
  
  
• Users are responsible for maintaining the security and confidentiality of their Comm100 usernames and passwords.
  
  

10. Security

• Comm100 uses robust security measures to protect data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of User Data. When the Service is accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer ("SSL") technology protects User Data using both server authentication and data encryption. The chat content in Comm100 Live Chat can be encrypted with SSL if the User chooses to use SSL. These technologies help ensure that User Data is safe, secure, and only available to the User to whom the information belongs and those to whom the User has granted access. Comm100 also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.
  
  

11. Changes to this Privacy Statement

• Comm100 reserves the right to change this Privacy Policy. Comm100 will post the new Privacy Policy on the Company's Web sites.