Comm100 Privacy Policy

Last Updated on February 24, 2012 Comm100 Network Corporation (herein referred to as "We", "Comm100" or the "Company") is committed to protecting the privacy of your information. This Privacy Policy describes Comm100's information practices.

Comm100 has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and Comm100's information practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. This privacy statement covers the Web site comm100.com and its sub-domains.

If you have questions or concerns regarding this statement, you should first contact Comm100 at privacy@comm100.com. If you are not satisfied with our response you can contact TRUSTe here.

TRUSTe will then serve as a liaison with us to resolve your concerns.

The TRUSTe program only covers information that is collected through this Web site, and does not cover information that may be collected through any software downloaded from this Web site.

1. What Does Comm100 Do?

• Comm100 is the leader in customer service and communication software. Comm100 focuses on developing and managing fully integrated customer support solutions to enable businesses to communicate with their customers more effectively through multiple communication channels, including live chat, ticket, email marketing, forum, knowledge base, help desk and more.

2. Personal Information Collected

• Comm100 offers a variety of services that are collectively referred to as the "Service". Comm100 collects information from individuals who visit the Company's Web sites (herein referred to as "Visitors") and individuals who download the Company's software or related resources, register to use the Service or register to partner with us (herein referred to as "Users").
• When you express an interest in obtaining additional information about the Service, downloading the software or related resources, registering to use the Service or registering to be our partner, Comm100 requires you to provide the Company with contact information, such as name, web site URL and email address ("Required Contact Information"). Comm100 may also ask you to provide additional information, such as company address, number of employees, or industry ("Optional Information").
• When you purchase the Service, Comm100 requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number and expiration date. ("Billing Information").
• As you navigate the Company's Web sites, Comm100 may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons ("Web Site Navigational Information"). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on the Company's Web sites (such as the Web pages viewed and the links clicked).
• Besides the signing up user, you may have other team members or customer service representatives in your organization ("Operator") using Comm100 software or services. An Operator is an internal user of your organization, often a customer service representative. As you add Operator to your site account, Comm100 collects the operator's name and email address.
• We employ live chat to provide you better use of our Service. If our live chat is offline, we will collect your name and email address so that we can reply to your request. You may also be required to fill in a pre-chat form before chatting with us, where your personally identifiable information such as name and email address is collected.

3. Use of Information Collected

• The Company uses information collected to perform the services requested. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@comm100.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• Comm100 uses information collected to communicate with Users and Visitors to promote better use of the Company's software and services. For example, Comm100 may send Users a maintenance notice or list of new features of the Company's software and services.
• The Company may also use information collected for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in Comm100, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.
• Comm100 uses credit card information solely to check the financial qualifications of prospective customers and to collect payment for the Service.
• Comm100 uses Web Site Navigational Information to operate and improve the Company's Web sites. The Company may also use Web Site Navigational Information in combination with other information collected to provide personalized information about the Company.
• Comm100 uses information collected before or during a live chat to provide Users and Visitors with personalized customer service and to follow up to ensure that their issues are solved. The Company uses information collected through offline message to reply to the requests.

4. Cookies

• Comm100 uses commonly-used information-gathering tools, such as cookies, to collect information as you navigate the Company's Web sites ("Web Site Navigational Information").
• Comm100 uses cookies to make interactions with the Company's Web sites easy and meaningful. When you visit one of the Company's Web sites, Comm100 servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Comm100, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a "Contact Us" Web form), you remain anonymous to the Company.
• We do link the information we store in cookies to the personally identifiable information you submit while on our site.
• The use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company or service providers use session ID cookies to help us track your navigations or actions on our site and provide you with better experiences or services.
• Our third party data analytics partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
• We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."
• Widgets: Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
• Flash LSOs: We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.

  Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here.

5. Public Forums, Refer a Friend, User List and User Testimonials

• Comm100 may provide bulletin boards or blogs on the Company's Web sites. Any personally identifiable information you choose to submit in such forums may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Comm100 is not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at privacy@comm100.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
• Users and Visitors may elect to use the Company's referral service to inform friends about the Company's Web sites. When using the referral service, the Company requests the friend's name and email address. Comm100 will automatically send the friend a one-time email inviting him or her to visit the Company's Web sites. Comm100 does not store this information.
• Comm100 may make references to User, User's logo and Website URL in Comm100's user list located on the Comm100 web site and press releases published by Comm100. If you do not want your information to be displayed on our site, please contact us and we will reply to your request in 10 business days.
• Comm100 posts a list of case studies and testimonials on the Company's Web sites that contain information such as Users' names and titles. Comm100 obtains the consent of each User prior to posting case studies or testimonials.

6. Surveys or Contests

• From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
• We use this information to notify contest winners and award prizes, to monitor site traffic and to send participants email newsletters.
• We may use a third party marketing service provider to conduct these surveys or contests; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

7. Sharing of Information Collected

• Comm100 does NOT share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.
• Comm100 may share information collected with the Company's agents so that these agents can contact Users and Visitors who have provided contact information on our behalf.
• Comm100 uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company's behalf.
• Comm100 may disclose personally identifiable information of the Company's Users and Visitors if required by law or if the Company reasonably believes that disclosure is necessary to protect the Company's rights and/or to comply with a judicial proceeding, court order, or legal process.
• If Comm100 is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

8. Unsubscribe and Opt-Out

• Comm100 offers Users and Visitors who provide contact information means to choose how the Company uses the information provided. You may unsubscribe from receiving marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of the Company's marketing emails. Additionally, you may reply the received email and let us know you want to unsubscribe.
• Please note that generally Users cannot opt out of receiving transactional emails related to their account with Comm100 or the Service. If you really do not wish to receive them, you can contact us at privacy@comm100.com.
• Comm100 will remove Users or Visitors from the Company's mailing list(s) in 10 business days upon receiving Users or Visitors' unsubscribe requests.

9. Updating/Accessing/Amending/Correcting Personally Identifiable Information

• If your personally identifiable information changes, you may correct, update or amend it by making the change on your site or user profile page after logging into your site account with your site Id, email and password. Your request will be responded in 10 business days.

10. User Data

• Comm100 Users use the Service to host data and information ("User Data"). Comm100 will NOT review, share, distribute, or reference any such User Data except required by law.
• User Data is collected and owned by Comm100 Users, thus the use of User Data is governed by the privacy practice of Comm100 Users instead of Comm100. This privacy statement does not cover Comm100 Users' policy on information of their website visitors and clients collected through Comm100 web sites and services. Comm100 takes no responsibility for the privacy issues of Comm100 Users.
• Individual records of User Data may be viewed or accessed only for the purpose of investigating an abuse complaint in Comm100 Newsletter, resolving a problem, support issues, or suspected violation of the Comm100 Hosted Service Agreement, or as may be required by law. To prevent spamming in Comm100 Newsletter, if your newsletter site status is "Moderation Needed", the Company's customer service representatives will look into the content of your moderation needed emails to decide if Comm100 Newsletter system will send out your emails.
• To maintain our email sending reputation, we examine the delivery data on each individual email basis for Comm100 users. The email delivery data includes, but is not limited to, if an email is delivered, reported as spam or rejected by receiving server. These delivery data may be collected from our email sending program or provided by the email receiving entity.
• Users are responsible for maintaining the security and confidentiality of their Comm100 usernames and passwords.

11. Security

• Comm100 uses robust security measures to protect data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of User Data. When the Service is accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer ("SSL") technology protects User Data using both server authentication and data encryption. The chat content in Comm100 Live Chat can be encrypted with SSL if the User chooses to use SSL. These technologies help ensure that User Data is safe, secure, and only available to the User to whom the information belongs and those to whom the User has granted access. Comm100 also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

12. Changes to This Privacy Statement

• If we decide to change our privacy policy, we will post those changes to this privacy statement on the home page, and in other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
  We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the changes taking effect.