Comm100 vs. LivePerson
Dependable Support Starts with a Dependable Platform.
Monthly service interruptions. Unresponsive scripts that hang your website. Analytics that don’t match reality. LivePerson’s instability isn’t just frustrating; it’s costing you customers and revenue.
What Customers Say About
Comm100
Best-in-class support
Reviewers on G2 and other platforms consistently rate Comm100’s support team as responsive and among the best they have worked with.
Easy to setup and use
Many reviewers say Comm100’s ease of use is what convinced them to switch.
Smart AI features
Reviewers say Comm100 makes a practical difference to how their business runs day to day.
Driving results together
Reviewers highlight how closely the Comm100 team works with them to scope and deliver projects.
What Customers Say About
LivePerson
Poor customer support
Reviewers describe slow or missing responses from LivePerson support, including on questions about backend reliability and security.
Poor implementation practices
Reviewers report implementation managers missing meetings and launch dates slipping as a result.
Updates that break critical functions
Reviewers say platform changes have disrupted core workflows, such as reaching clients and prospects.
Poor UI
Reviewers describe parts of LivePerson’s back-end interface as clunky and dated.
You Need a Reliable Growth Partner Like Comm100 — Embrace the Future of AI-Powered Customer Service.
Comm100 vs. LivePerson: Feature Comparison
Feature |  |  |
Implementation & Onboarding | Easy, out-of-the-box setup with dedicated onboarding manager | Complex setup requiring specialists and extensive training |
Customer Support Quality | Real humans respond in hours | Poor response times, unclear communication, delayed email responses |
Platform Stability | 99.9994% uptime in 2024 with stable, reliable performance | Frequent outages and service interruptions |
Feature Continuity | Continuous innovation without breaking existing functionality | Drops key features without warning, forces platform migrations with minimal notice |
Reporting & Analytics | Comprehensive reporting with flexible export formats |
Slow, buggy, limited export options (rigid XML only)
|
Contract Terms | Flexible terms with clear, transparent agreements |
Buried cancellation clauses, EULA changes |
Brand Personalization | Full personalization to match your brand identity |
Limited customization options |
We Show Up. Every Single Time.
LivePerson customers describe implementation managers who skip meetings, arrive late, or disappear entirely. Launches that miss deadlines by months. Questions that go unanswered for weeks.
At Comm100, your success is everything to us. We treat your deadlines like our own.
We Don’t Scrap Existing Features, We Build on Them
We respect your investment. Features evolve and improve — they never disappear.
Many G2 reviewers stated that LivePerson removed critical functionality, forcing platform migrations with a short notice period that broke existing integrations.
At Comm100, we even let customers suggest features that we incorporate in our roadmap.
Data You Can Actually Trust
Our analytics are ‘just the facts’. Accurate reporting, reliable metrics, and insights that align with your other platforms. Comm100 also seamlessly integrates with a variety of third-party tools.
Many LivePerson customers report analytics that contradict every other tool they use, location services that place teams in the wrong countries, and unreliable data. For us, that’s a strict no-no.
A Platform That Grows and Scales with You
We shipped six new AI products in 2025. At Comm100, continuous innovation is a core value, and it’s in our DNA.
Your business changes fast. When you grow, we grow with you. When your needs change, odds are we've already built what you need next.
LivePerson Customers like ITSM are Moving to Us Every Week
“Comm100 was the most engaging company in terms of understanding our needs. They offered us a dedicated server and tech team to handle the migration. ”
“Switching to Comm100 Live Chat was a no-brainer for us. Accessing data from chat is critical to us, and we quickly realized that Comm100 Live Chat’s reporting capabilities were so much better. The price of Comm100 is much more agreeable too. We are so glad we made the upgrade to Comm100.”
“The training was great. We had a few sessions with Maria where she walked us through the system. I recall even getting feedback from the staff at the time. They both very much appreciated the training.”
“If an organization is looking to adopt a chatbot, Comm100 is the perfect platform to support that. With its easy build and advanced functions like webhooks and webviews, the bot can be very powerful.”
Seamless Migration Supported by Our Team
Whether you’re just comparing LivePerson with Comm100 or planning to migrate, the setup is fast and efficient.
Connect with us today to see why so many companies choose Comm100 over LivePerson.