Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More
Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
Read the reportInvestment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More
There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More
As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More
The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More
It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More
Chatbots have steadily grown in popularity to become a key component of customer service today. With an AI chatbot in place, organizations can + Read More
To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More
It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More