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3 Reasons it’s Now Time for Chatbots for Credit Unions
March 6th, 2022 | Chatbot

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More

Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality
March 2nd, 2022 | Customer Experience

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More

How to Improve Credit Union Member Engagement
March 2nd, 2022 | Customer Experience, Omnichannel

There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, but there’s more to credit + Read More

Should Higher Education Offer Live Chat for Students?
February 24th, 2022 | Live Chat

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

The Top Customer Service Expectations that Brands aren’t Meeting
February 17th, 2022 | Customer Service

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More

How to Improve Student Support Services – Meeting Sky-High Expectations in Higher Education
February 17th, 2022 | Customer Experience, Omnichannel

Today’s students are CX-indulged. Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of + Read More

Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements
February 15th, 2022 | Customer Service, Live Chat

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More

Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want
February 15th, 2022 | Customer Service

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More

4 Stats That Prove the Value of Public Sector Customer Experience
February 10th, 2022 | Customer Experience

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More

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Guest blog: How to Personalize Your Customer Service – 6 Actionable Strategies
February 10th, 2022 | Customer Service

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More

5 Winning Customer Service Improvement Strategies for 2022
February 2nd, 2022 | Customer Service

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More

How to Engage International Students Overnight
February 1st, 2022 | Omnichannel

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrolments + Read More

How to Improve the Live Chat Experience in 2022
January 25th, 2022 | Customer Experience, Live Chat

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

Omnichannel Customer Engagement – Lots to Love But How to Choose?
January 20th, 2022 | Omnichannel

The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence.  According to research by McKinsey, “most Gen Z consumers don’t even think + Read More

Live Chat Metrics 2022 – Benchmark Data
January 18th, 2022 | Live Chat

Every year, we dig into the Comm100 platform to uncover the latest live chat benchmarks so you can understand where your team is + Read More

What is Customer Experience Excellence and How Can You Start Your Journey Towards it?
January 13th, 2022 | Omnichannel

The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More

2022 is the Year of Digital Customer Experience Excellence – Here’s Why
January 6th, 2022 | Customer Experience

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More

A Shopping Checklist to Find the Best Government Live Chat
January 5th, 2022 | Live Chat

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More

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How to Improve Government-to-Citizen Engagement in 2022
December 15th, 2021 | Omnichannel

Nearly everyone has come into contact with their government, whether to renew a driver’s license or apply for a police check. Unfortunately, these interactions have become synonymous with poor, + Read More