Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to + Read More

There aren’t many concepts that in the space of ten years have transformed from an unknown theory to an essential strategy that almost no brand can succeed without. We are of course, referring + Read More

Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More

Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More

COVID-19 has had a wide-spread and hard-hitting impact on everything and everyone. It’s not only our individual health that’s at risk (to be sure, this is the most important consideration); the health + Read More

Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people + Read More

Note: This blog post was originally published on Jul. 21, 2016, and because it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on March 20, 2018, and because it is one of our most popular posts, we have + Read More

Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More