As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More
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If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More
Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More
If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More
Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More
There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More
Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More
If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More
You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions. But even + Read More
Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More
Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. If you’re here because you’re trying to figure + Read More
Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat support for websites, but with each boasting different features + Read More
Times are changing, and the way people make buying decisions is radically different from how it was a few decades ago. Companies can + Read More
Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long + Read More
Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More
Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More
If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More
Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More
Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More