How to Use Technology to Improve the Agent Experience
September 20th, 2018 | Customer Service

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Comm100 Releases Updated MaximumOn™ Technology, Providing Guaranteed Uptime for All Customers
September 12th, 2018 | News & Updates

In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More

Live Chat Software Review: Top 8 Questions to Ask
September 11th, 2018 | Live Chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

How to Reduce Customer Service Friction with Live Chat
September 10th, 2018 | Customer Service

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More

Live Chat – Lots to Love, But How to Choose?
September 7th, 2018 | Live Chat

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

4 Ways Live Chat Reduces Your Operating Costs
September 6th, 2018 | Live Chat

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

MaximumOn™ Technology Provides Guaranteed Uptime for Live Chat
September 4th, 2018 | News & Updates

We understand that reliable and robust live chat service is critical to the success of our customers. That’s why we spared no effort + Read More

Comm100 Wins MarTech BreakThrough Award for Best Online Chat Solution
August 24th, 2018 | Awards

We’re excited to announce that we have been named the winner of the MarTech Breakthough award for Best Online Chat Solution! The MarTech + Read More

This is What Exceptional Customer Service Looks Like In 2018
August 23rd, 2018 | Customer Service

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

Addressing metrics gaps between bot-led and human-led service
August 21st, 2018 | Customer Service

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

How to Design an Effective Live Chat Button
August 10th, 2018 | Live Chat

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More

What are the ‘Five Mys’ of Live Chat?
August 9th, 2018 | Live Chat

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More

Best Customer Experience Article from the Month of July 2018
August 1st, 2018 | Customer Service

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More

Comm100 is HIPAA Compliant: Protect Important Health Data with Comm100 Live Chat
July 31st, 2018 | Live Chat

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

Is Your Consumer Trust at Risk? Live Chat Can Help
July 19th, 2018 | Live Chat

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More

5 Top Customer Service Articles for the Month of June 2018
July 12th, 2018 | Customer Service

Continuing our series of the best customer service posts on the web from May, I’m going to look at some standouts from last + Read More

8 Reasons Why Your CIO Will Love Live Chat
July 10th, 2018 | Live Chat

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More