It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More
It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More
The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More
Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More
For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More
The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More
As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More
When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More
Continuing our series of the best customer service posts on the web from May, I’m going to look at some standouts from last + Read More
Introduction “With digital awareness, the CIO can transform from a technology manager to a business-savvy leader; from a hands-on technical manager to a + Read More
With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any + Read More
Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More
Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More
Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer + Read More
Introduction It’s 2018, and e-commerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More
It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More
AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrik’s groundbreaking + Read More
“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More
High employee turnover is a problem many executives face – and an expensive one too. It costs 21% of an employee’s salary to + Read More