By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More
By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More
Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More
We’re excited to announce that TMC, a global, integrated media company, has named our AI-powered chat as a 2018 Contact Center Technology Award + Read More
Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More
Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More
Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More
Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More
Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More
In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More
So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More
Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More
Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More
At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More
We understand that reliable and robust live chat service is critical to the success of our customers. That’s why we spared no effort + Read More
We’re excited to announce that we have been named the winner of the MarTech Breakthough award for Best Online Chat Solution! The MarTech + Read More
It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More
The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More
Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More