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AI Agent ROI Calculator

Save time, effort, and money with Comm100 AI Agent

Whether your goal is to reduce support costs, scale your operations, or deliver a more consistent customer experience, our AI Agent is built to help. The ROI is easy to prove.

Use this calculator to see how much you can save on customer support with Comm100 AI Agent.

AI Agent chats per year

Human agent chats per year after AI

# of agents needed before AI

# of agents needed after AI

Total savings

Hours saved per year

ROI

%

Payback (months)

Service cost lowered by

See our .

* This calculator is for illustrative purposes only, based on the inputs you provide. Actual price and results may vary. Talk to our friendly sales team today for a personalized quote!

Assumptions

  • ✓ Typical annual chats per human agent: (from our 2026 benchmark report)
  • ✓ Average time for a human agent to complete a chat: minutes
  • ✓ Average hourly wage for a human agent (North America): (source)

Calculations

  • ✓ Savings = Total cost to serve before AI Agent - Total cost to serve after AI Agent. Total cost to serve = software cost plus wages, where software costs include Live Chat licenses plus AI Agent costs
  • ✓ Hours saved per year = (Number of chats deflected to AI Agent * )/60 minutes
  • ✓ ROI = Annual savings / annual AI Agent cost
  • ✓ Payback = (Annual AI Agent cost / annual savings) * 12
  • ✓ Service cost impact = (Total cost to serve after AI Agent - Total cost to serve before AI Agent) / Total cost to serve before AI Agent

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