Are you meeting your students’ sky-high support expectations?

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More

The quote comes from a Forrester case study on Wells Fargo, who implemented live chat way back in 2008 with incredible results. If + Read More

We hope your customer service department saw a lot of improvements in 2016. But no matter where you stand at the end of + Read More

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More