Explore best practices on improving student engagement in higher education.

Get started

Are You Delivering The Digital Experience Your Students Expect?

Get to know best practices from our Content Hub

Get started
8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Live Chat

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

Customer Satisfaction Versus Customer Loyalty
October 30th, 2015 | Customer Service

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

8 Reasons Why Your Website Needs Live Help
October 28th, 2015 | Live Chat

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

Is Your Live Chat System Protected Against DDoS Attacks?
September 16th, 2015 | Live Chat

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

5 Tips for Getting off to a Great Start with Live Chat
September 11th, 2015 | Live Chat

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

5 Ways to Increase Repeat Customers
September 3rd, 2015 | Customer Service

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

How to Provide 24/7 Live Chat Support with Limited Resources
September 1st, 2015 | Live Chat

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

5 Ways to Make Sure Your Live Chat Support Is Consistent
August 31st, 2015 | Live Chat

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

5 Tips on Using Live Chat for Tech Support
August 26th, 2015 | Live Chat

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More

5 Metrics to Consider When Evaluating Customer Service Performance with Live Chat Reports
August 17th, 2015 | Live Chat

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

How to Reduce Bounce Rate with Live Chat
August 14th, 2015 | Live Chat

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

4 Best Practices for Follow-Up Emails after Chat
August 12th, 2015 | Live Chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

7 Live Chat Tips to Make It More Effective for Your Company
July 31st, 2015 | Live Chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

How to Find the Best Live Chat Software
July 24th, 2015 | Live Chat

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

[RFP Template] Live Chat Software Review Questions
July 4th, 2015 | Live Chat

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

5 Ways to Get the Most Out of Canned Messages
January 21st, 2015 | Live Chat

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Live Chat

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More

9 Effective Tips for Customer Service on Social Media
September 5th, 2014 | Customer Service

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More