Many executive teams have committed to AI programs, and adoption in the support space has moved from experiment to expectation. In regulated sectors, + Read More about “ai-first” customer service can be a liability in regulated industries
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In the customer support realm, “agentic” describes a system that can take action in your business systems to resolve a request, rather than + Read More about from chatbots to agents: what “agentic” actually means in support
Contact center budgets are flat while member expectations keep climbing. Members want answers at 11pm on a Sunday, in their own language, without + Read More about top ai agent features every bank and credit union needs
Across the 220 million-plus live chat interactions analyzed in the Comm100 2026 AI Live Chat Benchmark Report, AI chatbots resolved 44.8% of the + Read More about what is a good ai resolution rate for player support? the honest distribution
Retention in iGaming is usually treated as a marketing problem. Operators buy CRM and CDP tooling, build bonus engines, segment by deposit behavior + Read More about in igaming, support is retention
AI-powered knowledge base software used to mean a searchable library of articles. In 2026, that definition is too small. Today, your knowledge base + Read More about the complete guide to choosing ai-powered knowledge base software in 2026
The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More about how ai copilots are transforming the future of customer service
Automation has stopped being a “nice to have” in customer service. Ticket volumes keep climbing, customers expect answers in seconds, and most support + Read More about 12 ai-automated customer service examples that move the needle
When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More about chatbot do’s and don’ts – these are the best and worst chatbot practices
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Support teams now hand most of their chats to AI. In our 2026 AI Live Chat Benchmark Report, which analyzed over 220 million + Read More about a complete guide to customer service automation
Support volumes keep rising, but headcount budgets rarely rise with them. Most teams have already done the math and reached the same conclusion: + Read More about the 5 best ai copilot tools for support agents in 2026
The phrase “AI-first” gets repeated so often in iGaming that it has started to sound like a destination. Get there, and the support + Read More about where ai stops and people start: lessons from our igaming support panel
Enterprise support leaders are under pressure to deploy AI. The trouble is that most AI chatbots aren’t built for situation-specific AI support, especially + Read More about the 7 best enterprise ai chatbots for customer support in 2026
Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More about 22 types of ai agents to use in customer support
To evaluate AI customer service platforms for enterprise use, assess vendors across three layers and run procurement in parallel with the pilot. The + Read More about how to evaluate ai customer service platforms for enterprise use
When we surveyed sportsbook and iGaming operators worldwide with SBC Media, we found an interesting stat: zero operators said they aren’t considering AI + Read More about ai in igaming: why is adoption exploding?
When a high-roller experiences a withdrawal delay during a live UEFA Champions League match, your live chat software response determines whether they stay + Read More about the best live chat software for igaming in 2026
Most support leaders track agent workload as a single number: chats per agent per month. It tells you something about capacity, but not + Read More about how much does ai reduce customer service agent workload in 2026?
Every customer service platform promises savings, yet very few show the math. That gap between vendor claims and actual proof is why most + Read More about how to calculate the roi of live chat and ai chatbots in 2026 (with real benchmarks)
Two numbers define the AI chatbot debate in customer service right now: how many conversations AI chatbots can close without any human intervention, + Read More about what percentage of customer service chats can ai chatbots resolve? (and does it actually affect satisfaction?)