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Everything in Startup, plus:
Everything in Plus, plus:
Empower human agents with real-time AI suggestions & automated workflows. Learn more
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Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics. Learn more
Contact SalesFind knowledge gaps, fix articles, and draft new content from real conversations. Learn more
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Auto-score every conversation and turn findings into one-click coaching moments. Learn more
Contact SalesConvert your knowledge and QA insights into simulation-based training and quizzes. Learn more
Contact SalesDeliver instant, easy-to-find answers for customers, agents and AI
Free 30 Day TrialStreamline the queuing experience to cut wait times & improve CX
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Get expert guidance and personalized support to help you succeed with Comm100
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Contact us to discuss your unique needs, and get a custom quote tailored to your business.
For our live chat plans (Live Chat Startup, Live Chat Plus, Live Chat Ultra), yes, each agent requires a unique license.
Yes. Comm100 offers a discounted price if you pay annually.
Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.
Yes. Please discuss your needs with your account executive.
Yes. We’re proud to support non-profit organizations and do offer discounted pricing. Please contact us to discuss your needs and available non-profit discounts.
Comm100 accepts payments in US and Canadian dollars.
We accept Visa, MasterCard, American Express, PayPal, ACH, Wire transfers, and corporate checks.
Canadian customers may be charged applicable tax including GST/HST, QST and PST.
Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month.
Still have questions? Contact our sales team to get the answers!
Live Chat StartupStart Free Trial | Live Chat PlusStart Free Trial | Live Chat UltraContact Sales | |
Personalization | |||
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Pre-chat survey (with custom fields) | | | |
Post-chat survey (with custom fields) | | | |
Advanced automatic chat invitation | | | |
Export chat transcript | | | |
Multiple campaigns | | | |
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Upload your own design for adaptive chat button types | | ||
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Display chat button on specific domains only | | ||
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Chat Routing | |||
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Chat queue | | | |
Route chats by agent | | | |
Route chats by department | | | |
Route chats by customer priority rank | | | |
Route chats by chat campaign | | | |
Route chats by skill | | ||
Advanced rule-based chat routing | | ||
Assign chats by agent capacity | | ||
Assign chats by round robin | | ||
Assign chats by load balancing | | ||
Backup department | | ||
For Agents | |||
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Visitor chat history | | | |
View offline messages | | | |
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Sent and seen indicators | | | |
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Visitor typing indicator | | | |
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View chat transcripts | | | |
Visual and audio alerts | | | |
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Capture visitors | | | |
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Auto end chats | | | |
Group chats by status | | | |
Pin chats to the Live Chat tab | | | |
Typing sneak peek | | | |
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Automatic translation | | ||
Wrap-up comments and tags | | | |
Manual proactive chat | | | |
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For Managers | |||
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Custom fields | | | |
Department broadcasting | | | |
Custom SMPT server | | | |
Custom variables | | ||
Custom away status | | ||
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Advanced rule-based chat routing | | ||
Rule-based chat distribution | | ||
Restricted words | | ||
Link canned message | | ||
Analytics | |||
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Advanced real time | | ||
Availability | | ||
Canned message usage | | | |
Agent performance | | | |
Visitor rating | | | |
Pre-chat survey report | | | |
Post-chat survey report | | | |
Conversion report | | ||
Wrap-up report | | ||
Queue | | ||
Wait time | | ||
Chat transfer | | ||
Efficiency | | ||
Workload | | ||
Auto invitation | | | |
Manual invitation | | | |
Chat source | | ||
View reports by campaigns | | | |
View reports by department | | | |
View reports by agent | | | |
View reports by visitor segment | | ||
Export report data | | | |
Reports by 24/7 or half-hour distribution | | ||
Custom report | | ||
Integrations | |||
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Drupal | | | |
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Custom variable importing | | ||
Agent console extension | | ||
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Slate | | ||
Ellucian | | ||
Optimove | | ||
Realtime Gaming (RTG) | | ||
Security & Compliance | |||
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Credit card masking | | ||
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Deployment & Support | |||
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Email support | | | |
Phone support | | | |
Guided onboarding | | | |
On-premises deployment | | ||
Named customer success manager | |
PlusContact Sales | UltraContact Sales | |
Included Channels | ||
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Telegram | | |
X (Twitter) | | |
LINE | | |
Signal | | |
SMS | | |
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Anytime Chat | | |
Secure Messaging | | |
Internal | | |
Outreach - Email | | |
Outreach - Facebook Messenger | | |
Outreach - SMS | | |
Outreach - Telegram | | |
Outreach - WhatsApp | | |
Ticket Management | ||
Unified Conversation Inbox | | |
Full Conversation History | | |
Direct Assignment | | |
@mention | | |
Add Internal Note | | |
Merge Tickets | | |
Block Senders | | |
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Rich text editor | | |
Comprehensive search | | |
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Batch Edit | | |
Download Ticket as PDF | | |
Restricted Words | | |
Message Auto-Translation | | |
Link Tickets | | |
Split Ticket | | |
Batch Reply | | |
Schedule Ticket Reply | | |
Export Tickets | | |
Custom Fields | | |
Custom Tags | | |
Custom Views | | |
Contact Custom Fields | | |
Routing & Automation | ||
Simple Routing | | |
Rule-based Ticket Distribution | | |
Advanced Routing Rules | | |
Auto Allocation | | |
Sent and seen indicators | | |
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Working Time & Holidays | | |
Service Level Agreement (SLA) | | |
Report & Analytics | ||
Volume Report | | |
Channel Report | | |
Efficiency Report | | |
Availability Report | | |
Canned Message Report | | |
Overview Real-Time Report | | |
SLA Report | | |
Customer Satisfaction Survey Report | | |
Custom Reporting | | |
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Integrations | ||
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Slate | | |
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Ellucian | | |
HubSpot | | |
Agent Console Extension | | |
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Administration & Security | ||
Agent Permission | | |
Departments | | |
Role Assignment | | |
Email Notification Sound and Signature | | |
Custom Outgoing Mail Server | | |
Agent to Agent Chat | | |
Agent to Agent Chat History | | |
Agent Language Preference | | |
Onboarding Guide | | |
Password Policy | | |
Anytime Chat Customization | | |
Anytime Chat Visitor SSO | | |
Anytime Chat White Label | | |
Secure Messaging White Label | | |
Custom Away Status | | |
Agent SSO | | |
Agent Login IP Restriction | | |
Audit Log | | |
Credit Card Masking | | |
PCI Compliant Secure Forms | | |
Compliance | |