Comm100 features

The possibilities are virtually endless

Here’s a good sample of what the Comm100 platform can do for you. If we tried to list every feature and capability that we’ve introduced since 2009, you’d be here all day. Don’t see something you need? Chat with us!

LC

Live Chat

MC

Multi-Channel

AI

AI

  Team Business Enterprise
Comm100 Multi-Channel includes Live Chat, Social Media, Ticketing and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.
Social Media
  • Multiple social media accounts
  • Manage WeChat Official Account subscriber messages
  • Auto routing rules
  • Conversation list
  • Conversation info & history
  • Social user account information display
  • Internal notes
  • Assign social conversations to a certain department
  • Assign social conversations to a certain agent
Ticketing
Knowledge Base
Comm100 AI is an extention of Live Chat Enterprise or Multi-Channel Enterprise. To view the Live Chat features, please click on the Live Chat tab.
  • Multiple responses to the same question
  • Dynamic form fields based on collected visitor information
  • Tunable bot sensitivity
  • Collect information via prompts
  • Collect information via forms
  • Rich responses with text/button/image/video/webhooks/quick replies
  • Customize greeting messages for different channels
  • Machine learning from visitor questions
  • Transactional – reservations, orders, bookings, etc.
  • Built-in small talk
  • Bulk Q&A import
  • Bot simulator
  • Instant visitor sign-in
  • Multi-language bots
  • Smart triggers
  • Customized chat routing
  • Set agent permissions
  • Bot supervision and quality control
  • Detailed bot analytics
  • Export bot report data

Have any questions?

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