Comm100 features

The possibilities are virtually endless

Here’s a good sample of what the Comm100 platform can do for you. If we tried to list every feature and capability that we’ve introduced since 2009, you’d be here all day. Don’t see something you need? Chat with us!
LC

Live Chat

OC

Omnichannel

AI

AI

  Team Business Enterprise
Personalization
  • Multiple campaigns
  •  
Agent Experience
Manager experience
Analytics
Integrations
Security
Support and Deployment
Comm100 Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.
  Team Business Enterprise
Agent Experience
  • Merge tickets
  • Block senders
  • Email notification sound
  • Email signature
  • Custom views
  •  
  • Custom tags
  •  
  • Batch edit
  •  
  • @mention
  •  
  • Add internal note
  •  
Manager Experience
Ticketing & Messaging Channels
Knowledge Base
Integrations and Security
Analytics
AI Chatbot and Agent Assist are add-ons to Comm100 Live Chat or Comm100 Omnichannel.
AI Chatbot
  • Multiple responses to the same question
  • Dynamic form fields based on collected visitor information
  • Tunable bot sensitivity
  • Collect information via prompts
  • Collect information via forms
  • Rich responses with text/button/image/video/webhooks/quick replies
  • Customize greeting messages for different channels
  • Machine learning from visitor questions
  • Transactional – reservations, orders, bookings, etc.
  • Built-in small talk
  • Bulk Q&A import
  • Bot simulator
  • Instant visitor sign-in
  • Multi-language bots
  • Smart triggers
  • Customized chat routing
  • Set agent permissions
  • Bot supervision and quality control
  • Detailed bot analytics
  • Export bot report data
  • Available in different channels
Agent Assist