Compare free and paid plans

Free

$

0

per agent
per month

Sign Up Free
  • Unlimited agents  
  • Unlimited chats & conversations
  • Unlimited websites
  • Unlimited Task Bots
  • Live chat
  • Audio & video chat
  • Customizable chat experience
  • Auto chat invitation
  • Visitor monitoring
  • Canned message
  • Supervisor chat control 
  • Auto convert offline message to ticket
  • CMS and ecommerce integrations
  • Pre- & post-chat surveys
  • Web, desktop, and mobile app for agents
  • Email, Facebook, WhatsApp Business, WeChat, Line, and SMS
  • File transfer
  • Knowledge base
  • Basic reporting
  • 24/7 live support
  • 60 days data storage
See full feature list

Team

$

59

per agent
per month

Start Free Trial

Everything in Free plus:

  • Remove “Powered by Comm100” in chat window 
  • Auto-accept chats
  • Automatic chat distribution
  • Chat queue
  • Role management
  • Push page
  • Agent Assist (add-on)
  • Co-browsing (add-on)
  • 1 free Twitter account
  • LDAP Authentication
  • Granular Agent Permissions
  • 1-year data storage
See full feature list

Business

$

89

per agent
per month

Start Free Trial

Everything in Team plus:

  • Multiple chat campaigns
  • Basic routing
  • Custom fields
  • Custom variables
  • Custom CSS for chat window design
  • Manual chat invitation
  • Advanced auto invitation
  • Extended reporting
  • Advanced security capabilities
  • 2-year data storage
See full feature list

Enterprise

Talk to Sales
Book Demo

Everything in Business plus:

  • Dynamic chat campaigns
  • Advanced routing and allocation rules
  • Visitor segmentation
  • Agent & visitor SSO
  • Shift management
  • Extended integrations 
  • Access to Comm100 API
  • AI Chatbot (add-on)
  • Advanced reporting & analytics
  • Service level agreement (SLA) enforcement for tickets
  • PCI DSS compliance
  • Credit card masking
  • Special compliance requirements
  • 3-year data storage
See full feature list

Frequently asked questions

Which plan is the best for me?

If you are unsure of how much your customers will reach out to you on live chat or other channels, the Comm100 Free plan is a no-risk place to start.

If you are upgrading from another live chat platform and have a steady stream of traffic across a few channels, or you wish to add Twitter to your channel offering, the Team plan is suitable.

If you run a small contact center and are looking for more operational efficiencies, multi-language capabilities, and tighter agent-side security, the Comm100 Business plan is right for you.

Finally, if you’re in a regulated industry like banking, healthcare, or government, if you want access to our API and more integration capabilities, or if you run a large contact center, then the Comm100 Enterprise plan is best.

Is Comm100 Free really free?

Of course! You can use all the features included in Comm100 Free for as long as you want, without ever having to pay a penny for it. And there is no third-party advertising anywhere on our platform.

Why is Comm100 Free free?

That’s an easy one. We have big dreams of becoming a household name in digital customer engagement. We’re so confident in the power and value of our software that we’re giving it away so any organization can take advantage, regardless of size or budget. As your business grows or starts to require more sophisticated capabilities that offer even greater value to your operations – like an AI-powered chatbot, advanced routing capabilities, self-hosted deployment or HIPAA compliance – we’re ready to help through one of our paid plans. But if you’re getting all you need from our Free plan, great! Keep using it – maybe tell a friend and spread the word?

I don't need an omnichannel solution. Is there a plan for live chat only?

Yes. You can find our live chat plans from here.

If I started as Comm100 Free, can I upgrade my plan later?

Of course. You are always welcome to upgrade your plan when you want to.

How can I pay if I choose to upgrade?

We accept Visa, MasterCard, American Express, PayPal, and corporate check.

Other questions?

If you have any other questions, start a chat or email us at [email protected].

Comm100 feature list

  • Enterprise
  • Business
  • Team
  • Free

Live Chat Features

Personalization
  • Customize Chat Window and Button
  • Offline Message Window
  • Chat in 13 Languages
  • Multiple Campaigns for Different Website
  • “Powered by Comm100” Removal
  • Custom CSS & JavaScript for Visitor Side Windows
  • Adaptive, Image and Text Link Chat Button Types
  • Dynamic Campaigns
  • Display Chat Button on Specific Domains Only
Agent Experience
Manager Experience
Chat Routing
Visitor Information Collection
Analytics
Integrations

Bots & Automation Features

Bots & Automation

Ticketing & Messaging Features

Agent Experience
Manager Experience
Ticketing & Messaging Channels
Analytics

Knowledge Base Features

Knowledge Base

General Features

Security
Support
Deployment

Your customers are on the line!

Unlimited users
Unlimited chats & conversations
Free forever