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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 
November 8th, 2023 | Gaming

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their + Read More

How to Increase Player Engagement – 4 Loyalty Strategies
October 31st, 2023 | Gaming

While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. While + Read More

The Game-Changer: Why Omnichannel Comms is Critical for Gaming
October 24th, 2023 | Gaming, Omnichannel

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and + Read More

A Fair Guide to the Best Customer Service Automation Software
October 17th, 2023 | Customer Service

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | Chatbot, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

The Art of Customization – 6 Top Personalized Service Examples
September 26th, 2023 | Customer Service

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More

Strategic Enrollment Management – A Helpful Starter Guide
September 12th, 2023 | Higher Education

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More

Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | Chatbot

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

Unlocking Digital Transformation in Higher Education – A Checklist for Success
August 28th, 2023 | Higher Education

There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling + Read More

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Live Chat Benchmark Report 2024
Access exclusive 2024 live chat benchmark data & see how well your team is performing.
The Pros and Cons of Standardized Testing in Higher Education
August 21st, 2023 | Higher Education

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More

A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | Chatbot

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More

Personalization in customer service – What is it and how to deliver it
August 1st, 2023 | Customer Service
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education
July 27th, 2023 | Live Chat

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More

ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
July 19th, 2023 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

How Thompson Rivers University Automates 83% of Prospective Student Inquiries
July 11th, 2023 | Chatbot, Higher Education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More

How to Choose a Chatbot Platform – Ask These Key Questions
July 4th, 2023 | Chatbot

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More

College Counseling 101 – How to Handle Caseload Overload
June 27th, 2023 | Higher Education

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of + Read More

What is a Good Yield Rate for Colleges & How are the Best Improving it?
June 20th, 2023 | Higher Education
College yield rates in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and recruitment + Read More
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AI Chatbots are Improving Customer Experience Faster than Expected
June 12th, 2023 | Chatbot, Customer Experience

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More