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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Top 5 Use Cases for Universities Using Chatbots
February 12th, 2023 | Chatbot, Higher Education

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More

Live Chat for Higher Education – The Ultimate 101 Guide
February 1st, 2023 | Higher Education, Live Chat
Live Chat for Colleges & Universities- The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline, + Read More
How Higher Education Can Increase Mature Student Recruitment
February 1st, 2023 | Higher Education

There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More

How Higher Education is Fighting High Dropout Rates
January 12th, 2023 | Higher Education

The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With + Read More

5 Costly Impacts of Falling Behind on Digital Student Engagement
December 7th, 2022 | Higher Education, Live Chat

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More

Higher education must improve agent experience to ever deliver excellent student experience
December 1st, 2022 | Higher Education

Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More

Top 5 Higher Education Customer Service Trends for 2023
November 28th, 2022 | Customer Service, Higher Education

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More

The Top 4 Challenges Facing Higher Education IT Departments
November 15th, 2022 | Higher Education

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More

How to Improve Student Support Services
November 13th, 2022 | Customer Service, Higher Education
How to Improve Student Support Services Meeting Sky-High Expectations in Higher Education Today’s students are CX-indulged. Thanks to technology, + Read More
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Live Chat Benchmark Report 2024
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How to Engage with More Prospective Students and Increase Enrollment
October 24th, 2022 | Higher Education

It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More

5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

4 Stats that Show How Universities can Increase Enrollment 
August 1st, 2022 | Higher Education

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

How Higher Education is Using AI Chatbots to Improve Student Engagement
July 18th, 2022 | Chatbot, Higher Education

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

Why do Universities & Colleges Choose Comm100 Live Chat?
June 23rd, 2022 | Higher Education, Live Chat

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More

How Higher Education Suffers Without Digital Student Engagement
May 23rd, 2022 | Higher Education, Live Chat

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

The Real Benefits of Chatbots in Higher Education
April 20th, 2022 | Chatbot, Higher Education

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More

3 Successful Higher Ed Chatbot Use Cases
April 11th, 2022 | Chatbot, Higher Education

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More

Should Higher Education Offer Live Chat for Students?
February 24th, 2022 | Higher Education, Live Chat

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

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How to Engage International Students Overnight
February 1st, 2022 | Higher Education

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrolments + Read More