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The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More
This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More
This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More
This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More
This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More
Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More
This is the final segment in a four-part series of articles on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies + Read More
This is the third article in a four part series on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies & + Read More
This is the second article in a four part series on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies & + Read More
When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More
Conversion rate can be a difficult thing to improve. It’s a more-or-less direct representation of your site’s ability to create and retain customers + Read More
This is the first part in a four-part series of articles on how to create a dynamic live chat strategy. Part 2: What Do + Read More
As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More
While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More