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Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More about 9 unmissable reasons why you need to care about social media customer service

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More about best practices for adding live chat to your website

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More about you need a jointly owned social media customer service strategy asap – here’s why

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More about do you have an effective live chat onboarding program? here’s why and how you should get one

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More about 7 last-minute customer service considerations for video chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More about do your agents look the part? 5 things to consider before video chatting

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More about 12 ways that audio and video chat wins customer service

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More about chatbot now provides personalized account information to your customers!

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More about cutting-edge customer experience ideas from call center week 2017

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More about announcing the launch of comm100’s chatbot

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More about sales tips and tactics: how to up your game when selling to customers

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More about introducing audio & video chat in comm100 live chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More about defining your live chat objectives: what do i want from my live chat?

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More about we are switching comm100 live chat agent console from flash to html5