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As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More about iso 27001: safe, secure & compliant live chat with comm100’s new certification

Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More about how to create successful customer satisfaction survey questions for it helpdesks

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More about how to create the best ecommerce customer service surveys

There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More about customer satisfaction survey questions for the service industry

Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More about how to create the perfect customer satisfaction survey: questions, tips & templates

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More about announcing comm100’s new knowledge base—better customer & agent experiences through self-service

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More about announcing comm100’s live chat conversions—track how live chat drives customer conversions

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More about how to use continuous improvement strategies for customer experience improvement

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to + Read More about customer experience mapping: how to create smoother, more effortless journeys

According to CX Network’s 2017 Digital Marketing Trends Report, customer experience ranks first as the most exciting opportunity for businesses for the third + Read More about 10 first steps to improve your customer experience

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More about winning live chat training for your customer service team

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More about the art of boosting team morale: how to motivate your live chat team

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More about how to go the distance: key tips and practices for managing a remote live chat team

The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More about 21 ways to boost conversions with a scarcity mindset

Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More about from average to awesome: boost conversions with wolfgang digital’s 2017 e-commerce online benchmark

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More about one and done: how to optimize your first contact resolution rate

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More about more than just live chat — announcing facebook and twitter integration in comm100 live chat

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More about 5 social media customer service and marketing secrets from the pros