Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
Read the report
Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
Click here
Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More
Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More
Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More
In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More
Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More
By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More
Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More
So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More
![[RFP Template] Live Chat Software Review Questions](https://www.comm100.com/wp-content/uploads/images/blog-review-questions.png)
The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More
In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More
People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More
The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More
This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More
This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More
This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More
This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More
Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More
This is the final segment in a four-part series of articles on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies + Read More