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Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More about 12 ways that audio and video chat wins customer service

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More about chatbot now provides personalized account information to your customers!

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More about cutting-edge customer experience ideas from call center week 2017

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More about announcing the launch of comm100’s chatbot

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More about sales tips and tactics: how to up your game when selling to customers

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More about introducing audio & video chat in comm100 live chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More about defining your live chat objectives: what do i want from my live chat?

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More about we are switching comm100 live chat agent console from flash to html5

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More about free christmas trivia printable – the comm100 big holiday quiz

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More about is your checklist ready? last minute cyber monday tips for your ecommerce success

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More about everything you need to know about seasonal hiring for live chat

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More about 5 tips to boost your holiday shopping revenue this season

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More about what is customer churn rate and how you can reduce it fast