Blog

Customer experience quality in North America has dropped for an unprecedented third consecutive year, reaching its lowest point since Forrester began tracking it. + Read More about how to optimize your main customer communication channels

The online gambling industry has reached a decision point. Facing higher regulatory costs, increased taxation, and tightening margins, operators are searching for technologies + Read More about ai agents are reshaping igaming player support: key findings from our latest industry research

Email remains a cornerstone of customer support. Despite the rise of chat, social media, and messaging apps, customers consistently choose email for non-urgent + Read More about the 10 best email ticketing software in 2026

Customer expectations have fundamentally shifted in the last few years. Previously, customer support was limited to either the phone or in-person visits. Then + Read More about transforming support quality assurance with ai

The best support ticket is the one that never gets created. That principle drives the growing adoption of customer self-service across industries. Rather + Read More about what is customer self-service and how much does it cost?

Higher education institutions face a unique challenge: prospective students expect immediate answers while navigating the most significant financial and life decisions they’ve made + Read More about the 5 best live chat software solutions for higher education institutions in 2026

Massachusetts has emerged as a national leader in responsible gambling regulation, combining casino gaming oversight with one of the most comprehensive public health + Read More about massachusetts responsible gambling: rules, regulations & guidelines

Florida’s responsible gambling requirements are defined by a combination of state slot-machine gaming statutes and rules and responsible gambling safeguards included in the + Read More about florida responsible gambling: rules, regulations & guidelines

Rhode Island operates two casinos (Twin River Lincoln, Tiverton) with VLTs, table games, sports betting (Sept 2019), and iGaming (authorized June 2023). Rhode + Read More about rhode island responsible gambling: rules, regulations & guidelines

Companies spend an average of $4,100 per employee on onboarding, per a study by SHRM, yet only 12% of employees think their organization + Read More about the top 10 ai tools for automating support staff training in 2026

Higher education institutions face a convergence of pressures in 2026 that will fundamentally reshape how they operate. Federal funding faces unprecedented cuts. Enrollment + Read More about 7 higher education trends to watch out for in 2026

The world of iGaming is fiercely competitive, with countless platforms vying for players’ attention and loyalty. While attracting new players is essential, the + Read More about 10 proven strategies for retaining igaming players 

Michigan is home to an expansive gaming market that includes traditional casino gaming, a state lottery, horse racing, and both retail and online + Read More about michigan responsible gambling: rules, regulations & guidelines

Illinois operates one of the nation’s most expansive gaming markets with 17 casinos, over 36,000 video gaming terminals, and comprehensive sports betting legalized + Read More about illinois responsible gambling: rules, regulations & guidelines

Connecticut has a modern, highly regulated gambling framework that covers online casino gaming, retail and online sports wagering, fantasy contests, keno, and online + Read More about connecticut responsible gambling: rules, regulations & guidelines

Overview Colorado operates a distinct limited gaming market authorized in three historic mountain towns: Black Hawk, Central City, and Cripple Creek. The state’s + Read More about colorado responsible gambling: rules, regulations & guidelines

New Jersey operates one of the most comprehensive and mature gaming markets in the United States. The Garden State’s gambling landscape includes Atlantic + Read More about new jersey responsible gambling: rules, regulations & guidelines

Intercom helped define what modern customer communication looks like. It brought in-app messages, live chat, onboarding flows, and behavioral targeting into one environment + Read More about the top 7 alternatives to intercom in 2026

Zendesk remains a dominant force in customer service software, but its complexity and premium pricing structure drive many businesses to explore alternatives. Whether + Read More about the 8 best alternatives to zendesk for businesses in 2026