Features

The Hosted Live Chat Software

No Installation & Zero Maintenance Comm100 Live Chat is fully hosted and managed by Comm100. No equipment to buy and no software to install on the server side. We take care of all the hardware, software, backup and maintenance work for you.
Easy to Start & Easy to UseJust sign up, get the chat code and paste it onto your web pages, you can start chatting with your website visitors. And the user-friendly interface design makes it easy to use even for non-tech users.

100% Web-Based Version Comm100 hosted live chat software has a 100% web-based version which supports a broad range of web browsers on different operating systems, including IE, Firefox, Safari, Opera, Chrome on Windows, Mac, Linux and so on.
Multiple Mobile Clients Comm100 hosted live chat software offers clients for various mobile platforms, including iPhone, Android, BlackBerry , Windows Mobile, Symbian & other Java-based platforms. With these mobile clients, you can take chat requests and engage your customers while on the go. Download Now.
Cross-Platform Desktop Client Comm100 Live Chat Desktop Client works with multiple operating systems, including Windows, Mac, Linux and so on. Auto-upgrade is supported. Install Now.

Both Text & Voice Chat You can have both a text and VOICE chat with your website visitors. If voice chat is enabled by you, your site visitors can upgrade a text chat to a voice chat when desired.
Canned Messages & URLs You can store frequently used messages & URLs for the convenience of using them during a chat.
Chat Transfer & Join Comm100 hosted live chat software enables you to transfer a chat to another online operator as well as join an ongoing chat.
Screen Capture & File Transfer (Screen Shot)Your visitors can capture screen shots and send them to you. You and your visitors can send files to each other during a chat session.
Department This enables you to group operators into departments and route visitors to the most suitable operators.
Auto Accept Chat Request This enables you to automatically route chat requests to online operators. You can set the maximum number of concurrent chats that each operator can take.
Ban Visitors (Screen Shot)You can ban visitors by Visitor Id, IP or IP Range. Banned visitors are not displayed in the Visitor Monitor window, and cannot initiate chat requests or leave offline messages.

Visitor Information (Screen Shot)Comm100 hosted live chat software enables you to have a 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.
Transcripts & Navigation HistoryAll visitors' navigation history, chat transcripts and offline messages are saved in the system and you can retrieve them whenever needed.
Proactive Invitation You can invite your visitors to chat manually or automatically. You can also use auto invitation rules to define who to invite and which invitation to pop up according to your business rules to deliver a highly personalized experience.

Have Your Own Branding & Style You can personalize the chat button, chat window, pre-chat window and offline message window with your own branding and style. A series of professionally designed built-in templates are also provided.
Pre-Chat Survey (Screen Shot) You can choose to require your website visitors to fill out a pre-chat form before chatting and fully customize the form according to your business needs.
Offline Message Form (Screen Shot) Visitors can leave you a message when no operator is online. You can tailor the offline message form based on your specific needs.
Post-Chat Rating (Screen Shot)With post-chat rating enabled, visitors can rate operators' performance and leave comments after chatting.
Different Chat Styles for Multiple Sites Have more than 1 web site? No problem. With Comm100 hosted live chat software, you can have different live chat styles and processes to match the look and feel of each individual website and conveniently manage operators, chats, reports and content in one account!

Multi-Language Options You can select the display language of your visitor side windows. Currently, 10 language options are provided, including English, Spanish, Portuguese, German, Japanese, Russian, Simplified Chinese, French, Dutch and Bulgarian. Other language options are on the way.
Customizable Visitor Interface Language (Screen Shot)You can freely customize the interface texts and system messages of the visitor side windows, including chat window, pre-chat window and offline message window.

Integration with Comm100 Ticket Comm100 hosted live chat software is fully integrated with Comm100 Ticket, a support ticket & trouble ticket application. Chat transcripts & offline messages can be automatically or manually attached to tickets, so that you can easily follow up on your customer queries until they are solved.
Integration with Comm100 Help Desk Comm100 hosted live chat software can be integrated with Comm100 Help Desk, which offers a centralized place for your customer service channels. This enables your customers to request a live chat with you directly from your help desk.
Integration with Comm100 User & ContactThis enables you to have a 360 degree view of all the activities a visitor has conducted on your site, including chats, offline messages, forum posts, submitted tickets, received newsletters, viewed knowledge base articles and so on.

Operator Performance ReportWith detailed reports on operator workload and service performance, including average online time, average away time, chat times, chat minutes, average rating, rating times, you can easily measure your operator performance, identify stars in your team and come up training plans.
Customer Rating Report This enables you to have a clear view of customers' ratings of your operators' service performance.
Auto Invitation ReportThis enables you to view how many auto invitations are sent out and how many are accepted by visitors.
Search Engine ReportThis enables you to view and analyze the search engines and keywords visitors use to search for your website.

Operator Permission (Screen Shot)You can define the permissions of each operator, including View Navigations, View My Department's Chat Transcripts and Offline Messages, Manage Website Integration, Manage Canned Messages, Manage Ban List and View Reports, etc.
Operator Group Permission (Screen Shot) You can create multiple operator groups and grant specific permissions to each operator group, including View Navigations, View My Department's Chat Transcripts and Offline Messages, Manage Website Integration, Manage Canned Messages, Manage Ban List and View Reports, etc.

For more detailed features, please check out the Feature List.

Live Chat

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