Director of Marketing/Sales, CheckMark
We offer a bunch of sales tools to convert your website visitors into loyal customers – real time visitor monitoring, shopping cart integration, rule-based auto invitation, and many more. We make it easy to offer product recommendations, promote online specials, increase shopping cart sizes, and engage in meaningful online conversations with your website visitors.More Details
We make it easy for you to provide live support and improve customer satisfaction ratings. You can break down language barriers with our built-in translator, which automatically detects and translates texts to the language of your customer’s choosing in real time. Our software also enables you to personalize canned messages in an effort to maximize operator responsiveness and consistency, when handling concurrent chats.More Details
Our software offers a full suite of enterprise-grade tools and reports for quality control and operator performance evaluation purposes. With features like real time chat supervision, chat takeover, and chat transcript review, as well as reports such as rating report and operator efficiency report, ensuring consistent customer service quality is always only a few mouse clicks away.More Details
Customers visit your company website all hours of the day. Our patent-pending MaximumOn™ technology ensures 100% uptime SLA so that you can stay online for your customers longer. Your live chat software can be accessed via mobile optimized apps for both iOS and Android devices, as well as cross-platform compatible web and desktop apps. We make it quick and easy to connect with your website visitors online – anyplace, anywhere, and anytime – even while you’re on-the-go!
A practical guide to communicating effectively, addressing customer issues efficiently, and representing your brand professionallyDownload Free
A practical guide to preventing, dealing with, and following up on difficult customers over live chatDownload Free