Human-bot Harmony
Perfect the balance of human + bot engagement

Unlock human-bot collaboration

Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, automation & bots enable efficiency and scalability. Only Comm100 helps you deliver the perfect balance. 

Balance across every interaction & every channel

Harness the power of the latest in generative AI with Comm100’s suite of automation solutions across the complete range of communication channels. Our specialists continually evaluate and adopt the best AI models and utilize multiple LLMs so our automation products always keep pace with the latest AI developments, including Generative AI. Here are just a few of Comm100’s automation solutions.

“With so many chat requests, we needed our bot to handle as many chats as possible. With machine learning, the more you use it and train it, the better it becomes. And it’s worth it. At first, the bot was resolving around 50% of chats, and now on some days it’s handling more than 90% which is exceptional. If the bot can’t resolve the issue, the question immediately feeds into a learning section where I can read it and train the bot accordingly – and now, whenever that question is asked, the bot can handle it.”

Personalization that drives profit

The efficiency and cost-saving of automation is undeniable, but it should never function alone. Many inquiries will always require the human touch, whether for personal connection, empathy or creativity, that even the most advanced AI cannot provide.