Everything you need for optimal agent performance
From granular permissions and controls to deep built-in analytics, only Comm100 helps you get the most out of your live chat team, whether that’s two or two thousand agents.
We know you have a lot on your plate. That’s why we’ve built our live chat manager interface and dashboard to help you get in, do what you need, and get out, fast.
With the most robust routing and queue management capabilities available, you can rest easy knowing your chats are picked up by precisely the right agents on the right teams at precisely the right time.
Only Comm100 gives you the confidence and control you need, whether you’re supervising live chats in action or checking team and individual performance metrics.
“After realizing that we had outgrown the capabilities of our previous chat solution – no Salesforce.com integration and missing functionality that kept us from being able to scale up as we grow – we looked around and switched to Comm100. A year later, we are still discovering features that we didn’t even know we needed. The platform is just so robust. On top of that, the Comm100 team has been very responsive and great to work with.”
– Mike McKinnon, Senior Director of Global Marketing Operations, LogRhythm
Systems should accelerate and elevate, not distract or interfere. That’s why we made setting up and managing your live chat agents as simple as point-and-click.
Deploy live chat customer service based on the location, department, availability, and capacity of every member of your team.
Listening in on chats, adding or removing agents from chats, and coaching them toward better performance. Sometimes the little things add up to big impact.
Putting the customer first isn’t just talk. You need a live chat platform that gives you the flexibility and control you need to put the right support person on the job.
Only Comm100 lets you configure your chat platform to route incoming chats based on a wide range of variables including website page, chat history, visitor status, department, and much more.
Optimizing response times shouldn’t be a reactive task. Get ahead of the curve with Comm100’s advanced queue management capabilities. Don’t worry – we’ll help keep your visitors well informed so they don’t leave.
With the right contextual data on individual and team performance and business impact, you can make better decisions about how best to get optimal performance from your live chat team.
Comm100’s advanced analytics include all the reports you need to track, measure, and improve your live chat channel: traffic metrics, audience profiling, agent performance, conversions, and a lot more.
When you need to produce custom reports or blend your live chat data with other customer data, just export Comm100’s report data using our robust API. The possibilities are endless.
Join thousands of happy Comm100 customers