We know you have a lot on your plate. That’s why we’ve built our live chat manager interface and dashboard to help you get in, do what you need, and get out, fast.
With the most robust routing and queue management capabilities available, you can rest easy knowing your chats are picked up by the right agents, on the right teams, at precisely the right time.
Only Comm100 gives you the confidence and control you need, whether you’re supervising live chats in action or checking team and individual performance metrics.
Systems should accelerate and elevate, not distract or interfere. That’s why we made setting up and managing your live chat agents as simple as point-and-click.
Deploy live chat support based on the location, department, availability, and capacity of every member of your team.
Listening in on chats, adding or removing agents from chats, and coaching them toward better performance. Little things can have a big impact.
Putting the customer first isn’t just talk. You need a live chat platform that gives you the flexibility and control you need to put the right support person on the job.
Only Comm100 lets you configure your chat platform to route incoming chats based on a wide range of variables including website page, chat history, visitor status, department, and much more.
Optimizing response times shouldn’t be a reactive task. Get ahead of the curve with Comm100’s advanced queue management capabilities. Don’t worry – we’ll keep your visitors well informed so they don’t leave.
With the right contextual data on both individual and team performance and their business impact, you can make better decisions about how to optimize resources to improve performance from your live chat team.
Comm100’s advanced analytics include all the reports you need to track, measure, and improve your live chat channel: traffic metrics, audience profiling, agent performance, conversions, and a lot more.
When you need to produce custom reports, or blend your live chat data with other customer data, just export Comm100’s report data using our robust API. The possibilities are endless.