From granular permissions and controls to deep built-in analytics, only Comm100 helps you get the most out of your live chat team – whether that’s two or two thousand agents.

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#GetStuffDone UI

We know you have a lot on your plate. That’s why we’ve built our live chat manager interface and dashboard to help you get in, do what you need, and get out, fast.

Put the right agents on the job

With the most robust routing and queue management capabilities available, you can rest easy knowing your chats are picked up by the right agents, on the right teams, at precisely the right time.

Stay in control

Only Comm100 gives you the confidence and control you need, whether you’re supervising live chats in action or checking team and individual performance metrics.

Agent management simplified

Systems should accelerate and elevate, not distract or interfere. That’s why we made setting up and managing your live chat agents as simple as point-and-click.

Be flexible

Deploy live chat support based on the location, department, availability, and capacity of every member of your team.

Keep a watchful eye

Listening in on chats, adding or removing agents from chats, and coaching them toward better performance. Little things can have a big impact.

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Try the Comm100 Live Chat Business edition free for 15 days. 5-minute setup, no credit card needed.

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Sophisticated chat routing and queue management

Putting the customer first isn’t just talk. You need a live chat platform that gives you the flexibility and control you need to put the right support person on the job.

The right person the first time

Only Comm100 lets you configure your chat platform to route incoming chats based on a wide range of variables including website page, chat history, visitor status, department, and much more.

Proactively manage waiting visitors

Optimizing response times shouldn’t be a reactive task. Get ahead of the curve with Comm100’s advanced queue management capabilities. Don’t worry – we’ll keep your visitors well informed so they don’t leave.

Insightful analytics

With the right contextual data on both individual and team performance and their business impact, you can make better decisions about how to optimize resources to improve performance from your live chat team.

Stay informed

Comm100’s advanced analytics include all the reports you need to track, measure, and improve your live chat channel: traffic metrics, audience profiling, agent performance, conversions, and a lot more.

Easily export report data

When you need to produce custom reports, or blend your live chat data with other customer data, just export Comm100’s report data using our robust API. The possibilities are endless.


Ready to learn more?

Request a personalized demo today.

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