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The Comm100 live chat agent experience

Better equipped agents make for more satisfied customers

Technology is simply a means to an end, and the end here is great customer service. That’s why we designed the Comm100 agent console to maximize the efficiency and productivity of your team.

Work Smart

Work Smart

With the right information always at your fingertips – from location to shopping cart contents to case history and beyond – you’ll be able to make chats personal and resolve issues more quickly. Next!

Work Fast

Work Fast

Instantly identify returning visitors by status. See what they’re typing before they hit Send. Keyboard shortcuts and canned messages for faster response times. And more. Next!

Work Together

Work Together

You’re never alone with Comm100 Live Chat. You can chat with fellow agents ‘behind the scenes’ to get help when you need it, add other agents to your active chats, or transfer the chat to another agent.

“Our agents loved it when we added live chat to our service model. They found it so easy to build personal rapport, and so much more scalable than phone and email.”

– Tim Grooms, Director of Marketing, Xylem

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Work from the office, at home, or on the go

From your desk to the kitchen to the park across the street, the Comm100 Live Chat agent console goes where you go.

Work from the office, at home, or on the go
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You’re perfect, no need to change

Windows. Mac. Chrome. Safari. Android. iOS. When it comes to handling live chats, the choice is all yours.

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Never miss a chat

Easily move from desktop to browser to app and back again without ever losing any open chat thread. You’ll never have to miss that team lunch again.

Deep integrations

Deep integrations

Your visitors expect you to have all the answers at your fingertips. Now you can.

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Know the customer

Comm100 Live Chat connects to all your core customer data systems like CRM so you can get a complete picture of who they are and where they’re coming from, without asking.

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More complete answers

Comm100 connects to key transactional systems like Shopify and Magento so you can ride alongside your customers’ shopping experience and help them find exactly what they want.

Built for speed

The Comm100 agent console puts everything you could possibly need right at your fingertips. You’re never more than a mouse click or keyboard shortcut away.

Built for speed
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Everything in plain view

Your chat list, chat window, and visitor details panel appear side by side, keeping all relevant data front and center. You’ll wish every app you use was this easy.

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Type less, answer more

Cut the number of keystrokes by 75% without compromising on the conversation, thanks to programmable keyboard shortcuts, canned messages, and other features that make responding a breeze.

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.

Related Resources

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Report

Live Chat Benchmark Report 2024

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Webinar

Getting More Out of Comm100

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Thompson Rivers University customer story

Customer Story

Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments

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