Technology is simply a means to an end, and the end here is great customer service. That’s why we designed the Comm100 agent console to maximize the efficiency and productivity of your team.Book demo
With the right information always at your fingertips – from location to shopping cart contents to case history and beyond – you’ll be able to make chats personal and resolve issues more quickly.
Instantly identify returning visitors by status. See what they’re typing before they hit ‘send’. Keyboard shortcuts and canned messages for faster response times. And more.
You’re never alone with Comm100 Live Chat. You can chat with fellow agents ‘behind the scenes’ to get help when you need it, add other agents to your active chats, or transfer the chat to another agent.
From your desk to the kitchen to the park across the street, the Comm100 Live Chat agent console goes where you go.
Windows. Mac. Chrome. Safari. Firefox. Edge. Android. iOS. When it comes to handling live chats, access the Comm100 agent console from any platform.
Easily move from desktop to browser to app and back again, without ever losing any open chat thread. You’ll never have to miss that team lunch again.
Your visitors expect you to have all the answers at your fingertips. Now you can.
Comm100 Live Chat connects to all your core customer data systems so you can get a complete picture of who they are and where they’re coming from, without having to ask.
Comm100 also connects to key transactional systems like Shopify and Magento so you can ride alongside their shopping experience and address any issues that come up before they abandon their cart.
The Comm100 agent console puts everything you could possibly need right at your fingertips. From canned messages to shopping cart details, you’re never more than a mouse click or keyboard shortcut away.
Your chat list, chat window, and visitor details panel appear side by side, keeping all relevant data front and center. You’ll wish every app you use was this easy.
Cut keystrokes by 75% without compromising on the conversation, thanks to keyboard shortcuts, canned messages, and other efficiency-focused features.