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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Comm100 Releases Annual Live Chat Performance Benchmarks for 2024
January 29th, 2024 | Live Chat

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | Chatbot, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | Chatbot, Customer Service

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

How Does Generative AI Work? – A Simplified Explanation
December 18th, 2023 | Chatbot

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More

Innovate or Stagnate: Top 4 Customer Service Trends for 2024
December 12th, 2023 | Customer Service

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

Enhancing Citizen Engagement: AI in Government Communication
November 21st, 2023 | Chatbot

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More

Gaming Engagement in the Digital Age: Top Challenges & the Road to Revolution with Omnichannel Support
November 15th, 2023 | Gaming, Omnichannel

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

Inclusive Technology: Why Accessible Software Matters for Everyone
November 14th, 2023 | News & Updates

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More

Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 
November 8th, 2023 | Gaming

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their + Read More

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Live Chat Benchmark Report 2024
Access exclusive 2024 live chat benchmark data & see how well your team is performing.
How to Increase Player Engagement – 4 Loyalty Strategies
October 31st, 2023 | Gaming

While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. While + Read More

The Game-Changer: Why Omnichannel Comms is Critical for Gaming
October 24th, 2023 | Gaming, Omnichannel

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and + Read More

A Fair Guide to the Best Customer Service Automation Software
October 17th, 2023 | Customer Service

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | Chatbot, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

The Art of Customization – 6 Top Personalized Service Examples
September 26th, 2023 | Customer Service

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More

Strategic Enrollment Management – A Helpful Starter Guide
September 12th, 2023 | Higher Education

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More

Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | Chatbot

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

Unlocking Digital Transformation in Higher Education – A Checklist for Success
August 28th, 2023 | Higher Education

There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling + Read More

The Pros and Cons of Standardized Testing in Higher Education
August 21st, 2023 | Higher Education

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More

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A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | Chatbot

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More