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Overview Colorado operates a distinct limited gaming market authorized in three historic mountain towns: Black Hawk, Central City, and Cripple Creek. The state’s + Read More

New Jersey operates one of the most comprehensive and mature gaming markets in the United States. The Garden State’s gambling landscape includes Atlantic + Read More

Intercom helped define what modern customer communication looks like. It brought in-app messages, live chat, onboarding flows, and behavioral targeting into one environment + Read More

Zendesk remains a dominant force in customer service software, but its complexity and premium pricing structure drive many businesses to explore alternatives. Whether + Read More

Operators constantly hunt for ways to keep players engaged. They invest in flashy graphics, smoother gameplay, bigger bonuses, and loyalty programs. Yet many + Read More

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More

Overview Nevada maintains one of the oldest and most established gaming regulatory frameworks in the United States. Gambling was first legalized in 1931 + Read More

Overview Delaware holds a unique position as one of the first states to embrace comprehensive online gambling, having legalized internet gaming in 2012. + Read More

Customer expectations have evolved dramatically in the past few years. Common customer service models featuring real-time conversations that effectively “end” for the customer + Read More

Companies are racing to adopt AI in customer experience (CX). Automated chatbots are popping up on websites. Sentiment analysis tools are scanning support + Read More

High rollers represent up to 70% of iGaming revenue, yet most operators struggle to provide the personalized, immediate support these elite players demand. + Read More

Most iGaming operators recognize AI’s potential but haven’t grasped how fundamentally it’s reshaping their industry. They see isolated benefits: better odds management here, + Read More

Ask any iGaming executive about their biggest challenge and you’ll hear the same refrain: acquisition costs are skyrocketing while player lifetime value remains + Read More

Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More

Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More

According to a report by Coveo, support employees spend roughly 3.6 hours every day searching for information. That number is up from 2.6 + Read More

Here’s something curious about AI chatbots in 2025: the companies using them badly are getting worse results than those using no automation at + Read More

With over 1 billion monthly active users, Telegram has evolved far beyond a simple messaging app. It’s become a comprehensive communication ecosystem that’s + Read More

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More