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Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
September 28th, 2022 | Live Chat

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe
September 27th, 2022 | Knowledge Base

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More

Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed
September 19th, 2022 | Chatbot

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More

Why are Organizations Adopting SMS Customer Support?
September 18th, 2022 | Customer Service

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More

What is Omnichannel Customer Service?
September 14th, 2022 | Omnichannel

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More

How to Increase Student Enrollment in Higher Education for 2023
September 13th, 2022 | Chatbot, Live Chat, Omnichannel

It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More

Comm100 Messaging Software – Live Chat, Messenger and Secure Messaging
September 13th, 2022 | Live Chat

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

How Are Customer Service Teams Using SMS Support?
September 6th, 2022 | Customer Service

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More

Planning Your Live Chat Experience: How Many Agents Do I Need?
September 6th, 2022 | Live Chat

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

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Why Companies are Switching from Zendesk to Comm100  (and why you should do the same)
September 5th, 2022 | Customer Experience

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More

18 Live Chat Best Practices to Help You Deliver Superior Customer Service
September 4th, 2022 | Live Chat

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

Top 8 Live Chat Benefits You Have to Know
August 22nd, 2022 | Live Chat

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More

A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations
August 16th, 2022 | Customer Experience, Omnichannel

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More

Top 5 Benefits of Chatbots in Customer Service
August 10th, 2022 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

What is a Chatbot and How Do Customer Service Teams Use Them?
August 8th, 2022 | Chatbot

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More

4 Reasons Why Credit Unions Need to Offer Live Chat in 2022
August 4th, 2022 | Live Chat

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

4 Stats that Show How Universities can Increase Enrollment 
August 1st, 2022 | Chatbot, Live Chat, Omnichannel

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

Live Chat Security: Everything You Need to Know for Secure Live Chat
July 19th, 2022 | Live Chat

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More

How Higher Education is Using AI Chatbots to Improve Student Engagement

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

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