Blog

Email remains a cornerstone of customer support. Despite the rise of chat, social media, and messaging apps, customers consistently choose email for non-urgent + Read More

Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More

With over 1 billion monthly active users, Telegram has evolved far beyond a simple messaging app. It’s become a comprehensive communication ecosystem that’s + Read More

As businesses increasingly embrace Telegram for customer communications, managing chat volume and ensuring prompt responses becomes critical for maintaining service quality. Comm100’s Telegram + Read More

Telegram users expect instant responses. The platform’s real-time messaging culture creates customer expectations that align more with texting friends than traditional support channels, + Read More

Customer service leaders are facing an uncomfortable truth: the AI solutions they implemented two years ago are already obsolete. While early adopters celebrated + Read More

AI agents promise to transform business operations. But there’s a dirty secret the industry won’t tell you: most “intelligent” systems can’t easily connect + Read More

With over a billion monthly users and 500 million daily active users, Telegram is one of the largest messaging apps in the world. + Read More

Telegram’s a popular messaging app, but it isn’t really built to be used as a support channel. While customers across the globe expect + Read More

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and + Read More

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More

As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More

As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More