Customer Service Industry Trends 2024

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year.

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February 25th, 2020 | Customer Experience, Omnichannel

4 Ways to Get Rid of Painful CX Silos

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people + Read More

January 21st, 2020 | Omnichannel

4 Things to Consider When Mapping Your Digital Customer Journey

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check + Read More

January 14th, 2020 | Omnichannel

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It was a shift + Read More

February 14th, 2019 | Omnichannel

5 ways an Omnichannel Strategy can improve your Contact Center’s Customer Retention Rates

Agent: “How can I help?” You: “Well, it’s a long story…” Have you ever uttered these words when you’ve got in touch, yet again, to + Read More