How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 19th, 2018 | Customer Service

When selling to businesses, sales emails and letters are an effective way to pique corporate interest in your product. They aren’t as pushy + Read More

How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples
March 16th, 2018 | Customer Service

Imagine this: two sales letters are sent out to the same customer from two different companies. Both companies offer a product that fills + Read More

5 Things to Consider Before Drafting Sales Letters and Emails
March 14th, 2018 | Customer Service

There are many different types of sales letters and emails. And a quick internet search will show you that there are many different + Read More

The Best Call Center Team Names of 2018
March 8th, 2018 | Customer Service

When it comes to building a smoothly functioning and well-knit team, a lot of factors have to be taken into consideration. Apart from + Read More

Business Benefit, Right Now: Why Is Live Chat An Urgent Priority?
March 1st, 2018 | Live Chat

Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More

Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
February 22nd, 2018 | Chatbot

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2018 | Chatbot

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
February 16th, 2018 | Customer Service

Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More

Why Customer Delight Is the Wrong Strategy
February 13th, 2018 | Customer Service

Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More

Knowledge Base Examples: 6 Tips for Clean, Professional KBs
February 9th, 2018 | Knowledge Base

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More

Choosing My Solution: A Customer Engagement Software Checklist
February 7th, 2018 | Customer Service

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools
February 7th, 2018 | Customer Service

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that + Read More

Building the Perfect Knowledge Base Template Article
February 7th, 2018 | Knowledge Base

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More

What do I Need to Know to Create a Knowledge Base?
February 6th, 2018 | Knowledge Base

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More

SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?
February 6th, 2018 | Customer Service

Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More

What Is a Knowledge Base and Why Is It Useful?
February 5th, 2018 | Knowledge Base

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software
February 5th, 2018 | Customer Service

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the + Read More

How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism
January 25th, 2018 | Customer Service

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More