Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices
April 4th, 2018 | Chatbot

When it comes to designing Chatbots, there are a few simple practices that separate helpful, high-performing bots from Chatbots you’d rather see put + Read More

Why Should You Come and See Us at The ICMI Contact Center Expo & Conference 2018
April 2nd, 2018 | News & Updates

If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More

Customer Service KPIs, Metrics and More: How to Build an Effective Reporting System
March 28th, 2018 | Customer Service

The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More

Holidays, Birthdays and More – 20+ Letters to Customers for Special Occasions
March 20th, 2018 | Customer Service

There is no one right day (or way!) to send a letter to a customer. However, holidays and special occasions can be a + Read More

Long Live Email! Comm100’s New Ticketing Integration for Smoother Customer Communications
March 20th, 2018 | News & Updates

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More

[Webinar] How to Stop the CSat Nosedive with Chat
March 19th, 2018 | Customer Service

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 + Read More

How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 19th, 2018 | Customer Service

When selling to businesses, sales emails and letters are an effective way to pique corporate interest in your product. They aren’t as pushy + Read More

How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples
March 16th, 2018 | Customer Service

Imagine this: two sales letters are sent out to the same customer from two different companies. Both companies offer a product that fills + Read More

5 Things to Consider Before Drafting Sales Letters and Emails
March 14th, 2018 | Customer Service

There are many different types of sales letters and emails. And a quick internet search will show you that there are many different + Read More

The Best Call Center Team Names of 2018
March 8th, 2018 | Customer Service

When it comes to building a smoothly functioning and well-knit team, a lot of factors have to be taken into consideration. Apart from + Read More

Business Benefit, Right Now: Why Is Live Chat An Urgent Priority?
March 1st, 2018 | Live Chat

Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More

Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
February 22nd, 2018 | Chatbot

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2018 | Chatbot

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
February 16th, 2018 | Customer Service

Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More

Why Customer Delight Is the Wrong Strategy
February 13th, 2018 | Customer Service

Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More

Knowledge Base Examples: 6 Tips for Clean, Professional KBs
February 9th, 2018 | Knowledge Base

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More

Choosing My Solution: A Customer Engagement Software Checklist
February 7th, 2018 | Customer Service

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools
February 7th, 2018 | Customer Service

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that + Read More